Retail Catering Assistant

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 23,000 - 28,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust is seeking a Retail Catering Assistant to join the team in Bath. The role involves serving customers in the Lansdown Restaurant, Atrium and Oasis Coffee Shops, handling payments, and helping maintain a clean, hygienic environment across multiple food service outlets.

You will contribute to delivering high‑quality patient, staff and visitor catering, with opportunities to support menu development and service improvements in a busy hospital setting.

Qualifications

• Good general education to GCSE level.
• Willing and able to complete mandatory food hygiene training qualification.

Responsibilities

• Working as part of the Retail Catering Team.
• Providing great customer service in the Lansdown Restaurant, Atrium & Oasis Coffee Shops.
• Preparing the outlets for service, serving food and beverages to customers, taking customer payments and helping to maintain a clean, hygienic environment.
• To ensure the safety of the food services, completing food safety checks, and completing documentation for due diligence and assurance.

Skills

Customer service

Team player

Attention to detail

Education

GCSE level

Job description

Main area Catering Grade Band 2 Contract Permanent: n/a Hours Full time - 37.5 hours per week (5 days in 7) Job ref 427-8255385

Employer Royal United Hospitals Bath NHS Foundation Trust Employer type NHS Site RUH Town Bath Salary £25,272 Per annum, pro-rata Salary period Yearly Closing 24/09/2026 23:59

Retail Catering Assistant

Band 2

Job overview

This is a great opportunity to join the Retail Catering Team at the Royal United Hospital, Bath working in Atrium and Oasis Coffee Shops as well as our main Lansdown Restaurant.

We provide our patients, staff and visitors with a place to relax and an opportunity to take a break. Our coffee shops provide Lavazza Barista Coffees, as well as other hot drinks, plus a wide range of sandwiches, cakes and pastries like many high street coffee shops.

Our Lansdown restaurant serves three meals each day, together with hot drinks, sandwiches, and snacks.

Our Retail Team are focused on providing great customer service and we are always looking to improve our offering, giving team members the ability to suggest developments to enable us to serve our patients, staff, and customers even better. The successful candidate will be very much involved in building on the services provided and supporting the team in this goal.

As part of the Retail Team, you will also be serving customers with food and drinks, taking customer payments, setting up or clearing down serving areas, clearing customer tables, and helping to maintain a clean, hygienic environment.

Main duties of the job

Working as part of the Retail Catering Team.

Providing great customer service in the retail catering outlets – Lansdown Restaurant, Atrium & Oasis Coffee Shops.

Preparing the outlets for service, serving food and beverages to customers, taking customer payments and helping to maintain a clean, hygienic environment.

To ensure the safety of the food services, completing food safety checks, and completing documentation for due diligence and assurance.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person‑centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff well‑being, with a well‑established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial well‑being. We’ve even got a pool!

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Qualifications and training

• Good general education to GCSE level.
• Willing and able to complete mandatory food hygiene training qualification.

Knowledge & Experience

• Previous experience in a customer focused working environment.
• Values and respects others, treats everyone as an individual, is non‑judgemental Motivated to be genuinely kind and caring Helps and co‑operates with colleagues Pro‑active and takes responsibility Willing to learn, open to change Motivated to make a difference in whatever way they can Takes pride in themselves, their appearance, their role and where they work.

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should reviewthe eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.