Retail Business Partner

Network Rail; Greater London; Hybrid; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Flexible/hybrid working

Generous annual leave

Discounts on station travel

Defined benefit pension

Rail pass ticket subsidies

Travel loan

Volunteer leave

Job summary

Network Rail in the Northwestern Central region seeks a commercially-minded Retail Business Partner to support station operations across multiple locations, working in a fast-paced, safety-conscious environment.

You will collaborate with retailers, station management teams and internal stakeholders to ensure stations are safe, welcoming and commercially successful; monitor standards, review financial and safety performance, and drive initiatives that enhance the customer experience.

Qualifications

• Experience of working in a Retail/operations environment.
• Excellent presentation and communication skills.

Responsibilities

• Work with retailers, station management teams and internal stakeholders to ensure stations provide a safe, efficient and commercially successful environment.
• Monitor operational standards, review financial and safety performance, and support retailers to improve results.
• Balance priorities across several locations and build strong working relationships with stakeholders.

Skills

Retail/operations experience

Presentation skills

Communication skills

Education

Degree or equivalent

Job description

Vacancy Details

Duration: Secondment or Fixed Term Contract of 2 years with the potential to extend or go permanent. (Please note, secondments are subject to line manager approval, please discuss this with them before applying).

Duration: Secondment or Fixed Term Contract of 2 years with the potential to extend or go permanent. (Please note, secondments are subject to line manager approval, please discuss this with them before applying).

Salary: £46,702 - £56,963

Join Network Rail ! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.

Some Of Our Great Benefits

• Flexible/hybrid working arrangements considered.
• Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
• Discounts at stations with your Network Rail pass.
• Defined benefit pension scheme
• 75% subsidy on train tickets.
• Interest-free travel loan for train and car park season tickets.
• Volunteer leave to make a positive impact.

Plus more....

About The Role

What does the average day look like?

No two days are the same in this role. You'll work closely with retailers, station management teams and internal stakeholders to ensure stations provide a safe, efficient and commercially successful environment.

You'll be visible across multiple stations, monitoring operational standards, reviewing financial and safety performance, supporting retailers to improve results and identifying opportunities to enhance the customer experience. You'll also play a key role in managing stakeholder relationships, implementing retail initiatives and ensuring compliance with operational requirements.

This role covers the Northwestern Central region and requires someone who can confidently balance priorities across several locations while building strong working relationships.

A Little Bit About The Team...

You'll join a team of six Retail Business Partners, each responsible for a different region, reporting into the Senior Retail Business Partner. The team sits within the wider Property function and plays a key role in delivering Network Rail's Retail Strategy across the estate.

It's a collaborative team that works closely with station management, property colleagues and retail partners to maximise commercial opportunities while ensuring stations remain safe, welcoming and customer focused.

Next Steps

CV shortlisting will take place after the advert closes, with interviews planned from the week commencing 1st December, subject to business needs. Early applications are encouraged, as we may close the advert early due to high application volumes.

We encourage you to review our Safety Vision, as safety is an important part of the culture at Network Rail

All external offers of employment are conditional upon satisfactory completion of pre-employment checks.

Who are we looking for?

We're looking for someone with a strong commercial and operational mindset who enjoys building relationships and influencing a wide range of stakeholders.

You may come from retail, property, hospitality, transport, facilities management or another customer-facing operational environment. Rail experience isn't essential, but you'll need experience of working in a fast-paced setting where safety, customer experience and commercial performance are important.

The successful candidate will be organised, resilient and comfortable managing competing priorities across multiple locations. You'll have excellent communication and presentation skills, strong commercial awareness and the confidence to challenge and influence when needed.

Experience of managing multi-site operations or working across geographically dispersed locations would be highly advantageous.

Essential Criteria

• Educated to degree level or equivalent
• Experience Of Working In a Retail/operations Environment
• Excellent presentation and communication skills

Desirable

• Commercial/operational background