Retail Sales Assistant

eurochange

Belfast City District

On-site

GBP 12,000 - 15,000

Full time

10 days ago

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Benefits offered by this job

Travel money discount

28 days holiday

Retail incentive scheme

High street discounts

Virtual GP access

Cycle to work

Wellbeing & financial support

Employee assistance programme

Flexible pay with earned wages

Job summary

eurochange is hiring a Retail Sales Assistant at our Belfast store. You will be the welcoming face, helping customers with travel money, explaining currency options, and delivering a warm, professional service.

You’ll handle transactions accurately, learn our product range, and support the team across shifts on weekdays, weekends, and bank holidays. Full training is provided; expect a dynamic role in a busy retail environment where customer experience is king and targets are balanced with

Qualifications

At least 1 year of experience in retail sales, cash handling, and customer service.

Responsibilities

Deliver outstanding, friendly service to first-time and returning customers.
Build genuine rapport to understand travel plans and needs.
Recommend products and services to match customer requirements.
Ensure accuracy of transactions and compliance with regulations.
Maintain a welcoming, secure, and presentable bureau environment.

Skills

Retail sales

Cash handling

Customer service

Communication

Job description

Hours: 16 hours p/w

Location: Ann Street, Belfast, BT1 4EG (New Store Opening Soon)

Shift Pattern: Monday to Sunday, shifts based

Why join #Teameurochange?

At eurochange, we’re all about people - and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts.

So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!

Join Us as a Retail Sales Assistant, and inspire our customers!

Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money?

As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business - building genuine rapport with every customer so you can provide expert advice tailored to their needs. You’ll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional. With full training and support, you’ll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays.

Whether it’s supporting someone’s once-in-a-lifetime adventure or helping with their everyday travel needs, you’ll make foreign exchange better, simpler, and more convenient. You’ll also keep our bureau safe, secure, and inviting, and play your part in delivering on our promise to be the UK’s most trusted travel money provider.

Explore How You’ll Support Our Purpose…

As the face and energy of your bureau, you’ll inspire trust and excitement in every interaction. Some of the key ways you’ll support our purpose include:

Delivering outstanding, friendly service that turns first-time customers into loyal fans
Building genuine rapport with each customer to understand their travel plans, needs, and concerns
Using your knowledge and enthusiasm to recommend the best products and services for every customer
Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
Accurately processing transactions while ensuring full compliance with financial regulations
Keeping your bureau secure, presentable, and welcoming at all times
Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
Taking ownership when your manager is away, keeping the bureau running smoothly
Supporting new colleagues during onboarding and sharing your knowledge with the team
Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed

The Stand-Out Qualities to Be Part of #Teameurochange

At least 1 year of experience in retail sales, cash handling, and customer service
Confident, friendly, and positive attitude - you make customers feel welcome and valued!
Strong communication skills, with the ability to build rapport and trust quickly
High levels of accuracy and attention to detail when handling transactions
A natural flair for selling and exceeding customer expectations
Flexibility to adapt, work independently, and travel to nearby locations if required.

Our Perks Are Out of This World!