Customer Experience Advisor — Retail Betting

William Hill PLC; Tankerton; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Annual pay review and bonus scheme

28 days holiday (pro rata)

Birthday day off

Pension plan with 4% matching

Staff discounts

Job summary

William Hill operates in the UK high street and seeks retail staff to welcome customers, take bets, and assist with queries. You will build relationships with customers, demonstrate betting terminals, and promote safer gambling as part of daily shop duties.

Shifts include evenings and weekends; full or part-time options exist. Paid at competitive hourly rates with annual pay reviews, a bonus scheme, and a comprehensive benefits package including pension and holiday entitlement.

Qualifications

• Experience in delivering friendly customer service.
• Ability to engage with customers from diverse backgrounds.
• Willingness to learn and follow company processes.
• Excellent communication and listening skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Demonstrating how to use betting terminals for customers.
• Building relationships and delivering excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities.

Skills

Customer service

Interpersonal skills

Empathy

Communication

Problem solving

Tools

POS software

Job description

William Hill operates in the UK high street and seeks retail staff to welcome customers, take bets, and assist with queries. You will build relationships with customers, demonstrate betting terminals, and promote safer gambling as part of daily shop duties.

Shifts include evenings and weekends; full or part-time options exist. Paid at competitive hourly rates with annual pay reviews, a bonus scheme, and a comprehensive benefits package including pension and holiday entitlement.