Retail Assistant - WHSmith

Moto Hospitality; Stirling; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Discretionary Christmas bonus pay

Discount across partner brands

Sick pay

Funding for qualifications and career‑

Weekly pay

Job summary

WHSmith in Stirling is seeking a Retail Assistant to greet customers, process orders and maintain brand standards. You will handle deliveries, replenish stock, and keep the store clean and welcoming while supervising adult gaming areas.

The role offers late and night shifts, with a focus on delivering excellent customer experiences at a busy rest-stop location. Join a team that values flexibility, teamwork, and exceptional service, with opportunities for development and weekly pay.

Qualifications

• Friendly and enthusiastic attitude.
• Willingness to work late shifts and nights.
• Ability to deliver great customer service consistently.

Responsibilities

• Greet customers warmly.
• Process orders promptly and efficiently.
• Deliver brand standards to a high level.
• Resolve enquiries with a customer-centric mindset.
• Receive deliveries and replenish displays to maximise product availability.
• Keep workspace and store tidy, welcoming and safe.
• Supervise adult gaming areas.
• Collaborate with colleagues to foster teamwork.
• Leave customers with a memorable experience they want to repeat.
• Prepare the store for the next trading day.

Skills

Customer service

Teamwork

Job description

Retail Assistant - £12.90 to £14.90ph

Stirling Services, M80/M9 Junction 9, Pirnhall, Stirling FK7 8EU

Are you ready to be our next WHSmith Retail Assistant?Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.

Shifts: Vary between late shifts 3pm to 11pm and nights 11pm to 7am, mixture of weekdays and weekends required

Address: Stirling Services, M80/M9 Junction 9, Pirnhall, Stirling FK7 8EU

Are you ready to be our next WHSmith Retail Assistant?

Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
• Up to 55% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you’ll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Maintaining supervision of our adult gaming areas
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

What we’re looking for in you:

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Disclaimers:

• Hourly rates of pay may differ for under 18’s
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.

INDLP