Retail Assistant - WHSmith

Moto; Gillingham; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Discretionary bonus

Staff discount

Sick pay

Life assurance

Funded qualifications

Weekly pay

Job summary

Moto at Medway Services in Rainham, Gillingham is hiring a Retail Assistant earning £12.83ph. Shifts run between 7am and 11pm, with a mix of weekdays and weekends.

Join a team delivering the WHSmith range and first-class service while maintaining standards, handling deliveries, and creating a welcoming store environment for customers.

Qualifications

• Friendly, enthusiastic and customer-focused attitude.
• Ability to work in fast-paced environments with calm and focus.
• Commitment to inclusivity and positive team culture.

Responsibilities

• Greet customers with a warm, friendly welcome.
• Process orders and requests quickly and accurately.
• Maintain brand standards and store cleanliness.
• Resolve inquiries with a customer-centric approach.
• Receive deliveries and replenish displays to maximise availability.
• Keep workspace tidy and welcoming.
• Supervise adult gaming areas on site.
• Collaborate with colleagues to foster teamwork.
• Leave customers with a memorable visit and easy return path.
• Assist with store preparation for next day’s trade.

Skills

Customer service

Teamwork

Adaptability

Communication

Job description

Retail Assistant - £12.83ph

Shifts: Vary between 7am to 11pm, mixture of weekdays and weekends required

Address: Medway Services, M2 between Junction 4 and 5, Rainham, Gillingham ME8 8PQ

Are you ready to be our next WHSmith Retail Assistant?

Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas

• Up to 60% colleague discount across our franchise partner brands

• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance

• Fantastic development opportunities including funded qualifications

• Weekly Pay

What you’ll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome

• Processing orders and requests in a timely and efficient manner

• Delivering our brand standards to a level our customers have come to expect

• Resolving challenges and enquiries with a customer centric mindset

• Receiving deliveries and replenishing displays to provide maximum product availability

• Ensuring your workspace and store is kept clean, tidy and welcoming

• Maintaining supervision of our adult gaming areas

• Working with colleagues to deliver a culture of togetherness and teamwork

• Leaving our customers with a memorable experience worth coming back for

• Helping prepare the store, ready for the following days trade

What we’re looking for in you:

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.