Retail Assistant - WHSmith

Moto Hospitality; Dunstable; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discretionary bonus

Colleague discount

Enhanced benefits

Development opportunities

Weekly pay

Job summary

Moto Hospitality in Dunstable is seeking a Retail Assistant to deliver WHSmith’s range of travel essentials and exceptional customer service at Toddington Services. The role supports a fast-paced travel hub while maintaining store standards and engaging with customers throughout the shift.

The position offers a discretionary bonus, generous staff discounts, enhanced benefits, funded qualifications, and weekly pay. Flexibility to cover varied shifts is appreciated for dedicated team members.

Qualifications

• Customer-facing role experience ideal.
• Ability to handle busy periods with a calm, helpful attitude.
• Willingness to learn WHSmith product ranges and standards.

Responsibilities

• Greet customers with a warm and friendly welcome.
• Process orders and requests promptly and efficiently.
• Deliver brand standards to a high level of service.
• Resolve enquiries with a customer-centric approach.
• Receive deliveries and replenish displays for product availability.
• Keep the workspace clean, tidy and welcoming.
• Supervise the adult gaming areas.
• Collaborate with colleagues to foster teamwork.
• Create a memorable customer experience that encourages return visits.
• Prepare the store for the next trading day.

Skills

Customer service

Friendly demeanor

Teamwork

Job description

Retail Assistant - £12.83ph

Shifts: Vary between 7am to 11pm, mixture of weekdays and weekends required

Address: Toddington Services, M1 J11/12, Dunstable, LU5 6HR

Are you ready to be our next WHSmith Retail Assistant?
Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you’ll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Maintaining supervision of our adult gaming areas
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

What we’re looking for in you:

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Disclaimers:

• Hourly rates of pay may differ for under 18’s
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.

INDLP