Retail Assistant

Moto Hospitality; Brompton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discretionary bonus pay

Colleague discount

Enhanced benefits (sick pay, life/assu

Job summary

Moto Hospitality is hiring a Retail Assistant for Medway Services in Rainham, ME8 8PQ. You will greet customers, process orders and ensure brand standards are met while supporting displays and stock, delivering a high quality customer experience across varied shifts.

The role offers competitive hourly pay (£12.83ph) with discretionary annual bonus, staff discounts, sick pay and life assurance, and flexible hours to suit a mix of weekdays and weekends.

Responsibilities

• Greet customers with a warm and friendly welcome
• Process orders and requests in a timely and efficient manner
• Deliver brand standards to a level customers expect
• Resolve challenges and enquiries with a customer-centric mindset
• Receive deliveries and replenish displays for maximum product availability
• Keep workspace and store clean, tidy and welcoming
• Supervise adult gaming areas
• Collaborate with colleagues to foster teamwork
• Leave customers with a memorable experience
• Help prepare the store for the next day's trade

Job description

Weekly Pay What you\'ll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Maintaining supervision of our adult gaming areas
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

We\'re looking for someone who can effortlessly switch gears-thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you\'re adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

Retail Assistant - £12.83ph Shifts: Vary between 7am to 11pm, mixture of weekdays and weekends required Address: Medway Services, M2 between Junction 4 and 5, Rainham, Gillingham ME8 8PQ

Are you ready to be our next WHSmith Retail Assistant? Here at moto we\'re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith\'s handy range travel essentials and exceptional customer service as we transform the UK\'s rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week\'s discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance

What we value: We don\'t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we\'re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don\'t just take our word for it, we\'ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025! We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance.

Disclaimers:

• Hourly rates of pay may differ for under 18\'s
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week\'s salary based on average hours worked over a defined period.
• INDLP