Retail Assistant (Support Worker)

Recruitment Robin Ltd; Warrington; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading provider of support services seeks a creative and organised Support Worker to manage a gift and flower shop in Warrington, supporting individuals with learning disabilities. The ideal candidate will have retail management experience and the ability to foster skills development in a dynamic environment.

Qualifications

• Experience in retail store management and online marketing.
• Experience supporting individuals with learning disabilities is advantageous.
• Knowledge of safeguarding and the Mental Capacity Act.

Responsibilities

• Manage daily operations of the gift and flower shop.
• Coach learners in retail tasks to foster independence.
• Plan and implement seasonal campaigns and promotions.

Skills

Retail management

Customer service

Social media promotion

Stock control

Coaching

Education

Care Certification (Level 2 or willing to work towards)

Job description

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Retail Assistant (Support Worker), Warrington

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Client:

Recruitment Robin Ltd

Location:

Warrington, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

72be5456ce86

Job Views:

7

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

A leading provider of support services for individuals with learning disabilities committed to empowering individuals to lead fulfilling lives is seeking a creative and organised Support Worker to join their team in Warrington.

This key role involves leading the operation of a vibrant on-site and online gift and flower shop, providing a dynamic environment where individuals with learning disabilities can develop practical skills, build confidence, and gain independence. Through day-to-day retail activities such as merchandising, pricing, customer service, and online sales, you will support learners in developing essential life and employability skills.

You will also oversee retail operations, manage volunteers, and coordinate seasonal campaigns, ensuring all activities reflect the organisations core values of respect, inclusion, and personal growth.

As the Support Worker, your key responsibilities will include:

• Manage the daily running of the on-site and online gift/flower shop, ensuring alignment with each learners Individual Learning Plan (ILP) and delivering a high-quality retail experience.
• Coach learners in practical retail tasks including stock handling, point-of-sale operation, customer service, online selling, and cash-handling, fostering confidence and independence.
• Promote dignity, respect, and positive behaviour by embedding safeguarding, health and safety practices, and proactive behaviour support across all activities.
• Manage stock control, barcoding, pricing, purchasing, and inventory tracking, while monitoring budgets to ensure cost-effectiveness and profitability.
• Plan and implement seasonal campaigns, special promotions, and product launches in collaboration with learners, incorporating local market research to stay competitive.
• Produce engaging content for social media and ecommerce platforms, encouraging learner involvement to boost shop visibility and community engagement.
• Maintain accurate records of learner progress and shop operations, and oversee the performance of support staff and volunteers to ensure high-quality delivery.
• Encourage learners to explore pathways such as volunteering, employment, or further education through meaningful enterprise-based experiences.

The Support Worker will have the following skills and attributes:

• Proven experience in managing a retail store and promoting products via social media or online marketplaces such as Facebook Marketplace.
• Experience supporting individuals with learning disabilities or complex care needs would be a distinct advantage.
• Minimum qualification requirement is a Care Certification (preferably Level 2 or willing to work towards).
• Demonstrated knowledge of safeguarding, the Mental Capacity Act, and inclusive support principles.
• Comfortable and respectful in delivering personal care when required.

You will be working 35 hours per week, Monday to Friday. Appointment will be subject to DBS clearance, right to work checks and satisfactory references.

If this looks like the Support Worker position for you, apply now and send us your CV!