Assistant Restaurant Manager

Ladurée UK; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in the luxury hospitality sector seeks an experienced Assistant Restaurant Manager for their Covent Garden location. The role involves overseeing restaurant operations, leading teams, and ensuring exceptional guest experiences in a vibrant dining environment. Ideal candidates will have extensive experience in fine dining management and a passion for service excellence.

Benefits

Competitive salary

Monthly travel allowance

Product discounts

Growth opportunities

Supportive environment in Covent Garden

Employee Assistance Programme (EAP)

Qualifications

• 12+ years in luxury hospitality or fine dining management.
• Confident in managing diverse teams with clear communication.

Responsibilities

• Oversee daily operations and manage bookings.
• Support and develop FOH staff, oversee BOH.
• Deliver personalized service and handle complaints.

Skills

Leadership

Service Excellence

Problem Solving

Organization

Tools

POS Systems

Job description

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Ladurée Assistant Restaurant Manager Job Description

Job Title: Assistant Restaurant

Location: Ladurée Stores / Coffee Shops

Reports to: Store Manager/ Head of Retail

Role Focus: Assistant Store Manager, Restaurant Operations

Location: Covent Garden, London

About Ladurée: Ladurée is a renowned French patisserie and restaurant, famous for its macarons and elegant dining. With over 100 locations across 17 countries, including 12 in the UK, we blend tradition, elegance, and excellence.

We seek a dedicated Assistant Store Manager to lead our Covent Garden restaurant, café, and coffee shop teams, overseeing both Front of House (FOH) and Back of House (BOH) operations to deliver exceptional guest experiences.

Responsibilities

1. Restaurant Operations & Floor Management: Oversee daily operations, manage bookings, ensure cleanliness and ambiance, coordinate FOH and BOH teams during service.
2. Team Leadership: Support and develop FOH staff, oversee BOH in partnership with the Head Chef, conduct daily briefings, foster a respectful team culture.
3. Guest Experience & Service Standards: Deliver personalized service, handle VIPs and complaints professionally, maintain a strong presence during busy times.
4. Training & Development: Support onboarding, provide coaching, ensure menu knowledge, promote employee growth.
5. Sales & Performance: Assist in driving sales, upselling, and accurate cash handling.
6. Health & Safety: Enforce safety, hygiene, and food handling standards, ensure policy compliance.

Candidate Profile

• Experience: 12+ years in luxury hospitality or fine dining management.
• Leadership: Confident in managing diverse teams with clear communication.
• Service Excellence: Passionate about high standards and guest satisfaction.
• Organization: Excellent time management under pressure.
• Problem Solving: Calm, resourceful, solutions-oriented.
• POS & Cash Handling: Experienced with POS systems and cash reconciliation.
• Flexibility: Willing to work weekends, holidays, busy periods.

What We Offer

• Competitive salary
• Monthly travel allowance
• Product discounts
• Growth opportunities
• Supportive environment in Covent Garden
• Employee Assistance Programme (EAP)

This description covers core duties; responsibilities may evolve with operational needs.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Restaurants