Retail Assistant: Help Customers, Stock & Service

Screwfix Direct Ltd.; Wales; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days annual leave

Excellent pension contribution

Life cover

Employee discount (Screwfix & B&Q)

Healthcare options

Share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is hiring a Retail Assistant to welcome customers, understand their needs and guide them to the right products. You’ll work with a busy team to maintain stock, help with deliveries, and ensure a smooth shopping experience across the store.

The role emphasizes great service, strong communication, adaptability and a friendly, reliable approach, with ongoing training and development in a collaborative environment.

Qualifications

• Excellent customer service with a positive can-do attitude.
• Willingness to learn and participate in training programmes.
• Strong communication skills and ability to help customers effectively.
• Friendly, flexible, reliable, honest and enthusiastic approach.
• Ability to thrive in a busy retail environment.

Responsibilities

• Host – welcome customers, understand needs, guide to products and make shopping easy.
• Maintain warehouse standards: assist deliveries, stock, pick customer orders and keep high standards.
• Be a cooperative team member, contributing to a supportive store culture and good vibes.

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

Screwfix Direct Ltd. is hiring a Retail Assistant to welcome customers, understand their needs and guide them to the right products. You’ll work with a busy team to maintain stock, help with deliveries, and ensure a smooth shopping experience across the store.

The role emphasizes great service, strong communication, adaptability and a friendly, reliable approach, with ongoing training and development in a collaborative environment.