Retail Assistant — Customer Champion in Tools & Hardware

Screwfix Direct Ltd.; Abergavenny; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

Life cover

Company share save

Training & development

Job summary

Screwfix Direct Ltd. is hiring a Retail Assistant to welcome customers, guide them to the right products, and ensure a smooth in-store experience. You’ll help with deliveries, stock, and order picking while upholding high standards alongside a supportive team.

The role emphasizes great service, a positive attitude, and a willingness to learn. Training is provided; hours are varied to support a healthy work life balance, with a focus on customer satisfaction and teamwork.

Qualifications

• Amazing at giving great service, with a positive can-do, no-nonsense approach
• Prepared to work hard and make the most of our training
• A great communicator who loves to help people
• Willing to learn, you don’t need retail experience to succeed
• Friendly, flexible, reliable, honest and enthusiastic!

Responsibilities

• Host – you’ll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them
• Warehouse standards – you’ll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high
• Part of the team – you’ll join a team who take pride in their store, work together and have lots of fun along the way!

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Screwfix Direct Ltd. is hiring a Retail Assistant to welcome customers, guide them to the right products, and ensure a smooth in-store experience. You’ll help with deliveries, stock, and order picking while upholding high standards alongside a supportive team.

The role emphasizes great service, a positive attitude, and a willingness to learn. Training is provided; hours are varied to support a healthy work life balance, with a focus on customer satisfaction and teamwork.