Retail Assistant (Annualised: 1050 hours)

RAF Museum; West Midlands; On-site; GBP 13,000 - 16,000; Part time

Job summary

RAF Museum Midlands invites applications for a Retail Assistant on a permanent annualised contract of 1050 hours per year. The role focuses on delivering excellent customer service and driving sales within a busy visitor environment.

You will operate EPOS systems, manage cash, and maintain well-presented retail displays while supporting stock control and daily team operations. The pattern includes weekends and peak periods.

Qualifications

• Previous experience in a retail, visitor attraction, hospitality or customer service role.
• Experience handling cash and using EPOS systems.
• Passion for delivering exceptional customer service and achieving sales targets.
• Flexible approach to working, including weekends and busy visitor periods.

Responsibilities

• Deliver outstanding customer service and ensure excellent visitor experiences.
• Drive sales through the promotion of retail products and commercial experiences.
• Operate EPOS systems, process transactions and oversee accurate cash handling.
• Maintain attractive, fully stocked and well-presented retail displays.
• Assist with stock control, replenishment and inventory accuracy.
• Safely operate and manage commercial experiences.
• Ensure compliance with health, safety and security procedures.
• Assist with staff training, scheduling and day-to-day team organisation.
• Support opening, closing and cash reconciliation procedures.

Skills

Customer service

Cash handling

EPOS systems

Flexible schedule

Tools

EPOS system

Job description

The Museum is looking for a Retail Assistant.

Location: Midlands

Employment Contract Type: Permanent - Part-time - Annualised - 1050 hours

Closing Date: 17/11/2026 11:59 pm

Interview Date: 27/11/2026

About the role

Retail Assistant

Part-time, Annualised: 1050 hours per year – Midlands

£14,122.50 per annum

About Us

The Royal Air Force Museum is as a national museum, a Government non-departmental public body (NDPB) and a registered charity.

We have two public sites in the Midlands and London and a stored collection at Stafford. Our purpose is to share the RAF story – past, present and future – using the stories of its people and our collections to engage, inform and inspire.

Our vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

Our museum commitments are the golden thread that run through everything that we do. These are:

• Health and Wellbeing


• Equity, Diversity and Inclusion


• Sustainability

What We Are Looking For

The museum is looking to recruit a Retail Assistant who will be on a permanent annualised contract, working 1050 hours per annum.

Join our team and help deliver exceptional visitor experiences while supporting the Museum’s commercial success.

Key Responsibilities

• Deliver outstanding customer service and ensure excellent visitor experiences.


• Drive sales through the promotion of retail products and commercial experiences.


• Operate EPOS systems, process transactions and oversee accurate cash handling.


• Maintain attractive, fully stocked and well-presented retail displays.


• Assist with stock control, replenishment and inventory accuracy.


• Safely operate and manage commercial experiences.


• Ensure compliance with health, safety and security procedures.


• Assist with staff training, scheduling and day-to-day team organisation.


• Support opening, closing and cash reconciliation procedures.

About You

• Previous experience in a retail, visitor attraction, hospitality or customer service role.


• Experience handling cash and using EPOS systems.


• Passion for delivering exceptional customer service and achieving sales targets.


• Flexible approach to working, including weekends and busy visitor periods.

Why Join Us?

This is an exciting opportunity to play a key role in a vibrant museum environment, helping to create memorable visitor experiences while supporting the growth and success of our retail operation.

This is a permanent, part-time role working 1050 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

The role will be based at our Midlands site.