Retail Assistant (43034)

Holland Barrett; Rochester; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

28 days holiday

Holiday purchase scheme

Virtual GP access

Free health testing kit

Job summary

Holland & Barrett in Rochester is seeking a part-time Customer Assistant to welcome customers, help them find wellness products and deliver excellent service. You’ll work 13 hours per week, using tablets and digital tools to support promotions and maintain store standards.

Ideal candidates bring strong communication, a friendly attitude and a genuine interest in health and wellbeing. Training will cover product knowledge and trusted guidance in a collaborative retail environment.

Qualifications

• Genuine passion for helping people and delivering great customer experiences.
• Strong communication and friendly approach.
• Curiosity about health and wellness with willingness to learn.
• Ability to stay organised, work in a team and adapt in a busy retail environment.

Responsibilities

• Welcoming customers and helping them find products for wellness goals.
• Recommending products and delivering outstanding customer service.
• Keeping shelves stocked and displays tidy.
• Supporting promotions and maintaining store presentation and standards.
• Collaborating with the team to achieve store goals and positive shopping experience.
• Using a consultative approach to understand needs and recommend products.

Skills

Customer service

Communication

Teamwork

Tech savviness

Tools

Tablets

Digital tools

Job description

High Street, Rochester, Kent Permanent | 13 hours per week £13.17 per hour

What you’ll be doing

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance.

What you’ll bring

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.

Benefits

• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we’re proud to be one of Europe’s leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We’re committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we’ll be happy to support you. We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans.

Please note that vacancies may close early if we receive a high volume of applications.