Retail Assistant (43039)

Holland Barrett; Greater London; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

28 days holiday

Holiday purchase scheme

24/7 Virtual GP access

Annual health testing kit

Employee Assistance Programme

Workplace pension

Life assurance (2x salary)

Colleague product allowance

Colleague discount 25%

Cashback discounts

Wellhub membership

Cycle to Work scheme

Job summary

Holland & Barrett in Marble Arch, London is seeking a customer-facing role on a permanent basis. The position is 10 hours per week with a pay rate of £14.26 per hour. You will help customers find products for their wellness goals and deliver outstanding service.

You\'ll keep shelves stocked, support promotions, and work with the team to create a positive shopping experience. Training on product knowledge will be provided to enable confident recommendations.

Qualifications

• A genuine passion for helping customers and delivering great experiences.
• Strong communication and friendly, approachable style.
• Curiosity about health and wellness; eager to learn.
• Ability to stay organized, work in a busy retail environment.
• Confidence using technology, including tablets and digital tools.

Responsibilities

• Welcoming customers and helping them find products for wellness goals.
• Recommending products with confidence while delivering customer service.
• Keeping shelves stocked and displays well merchandised.
• Support promotions and maintain store presentation and standards.
• Collaborate with team to achieve store goals and create a positive shopping experience.
• Use consultative approach to understand needs and suggest in-store or online options.
• Complete Qualified to Advise training to build product knowledge.

Skills

Customer service

Communication

Wellness knowledge

Organizational skills

Tech proficiency

Tools

Tablets

Digital tools

Job description

Marble Arch, LondonPermanent | 10 hours per week £14.26 per hour

What you'll be doing

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance.

What you'll bring

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.

Benefits

• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.

Please note that vacancies may close early if we receive a high volume of applications.

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we'll be happy to support you. We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans.