Retail Assistant (42833)

Holland Barrett; York and North Yorkshire; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

28 days' holiday including bank

Holiday purchase scheme

Employee assistance programme

Pension scheme

Life assurance 2x salary

Colleague discount 25% in store/online

Wellhub membership discounts

Cycle to Work scheme

Job summary

Holland & Barrett in York is hiring a Retail Assistant to help create welcoming experiences for customers. You’ll assist with product selection, stock shelves, and support promotions in a busy store, using a consultative approach to meet individual wellness needs and site online options where appropriate.

The role offers training and opportunities to grow knowledge in health and wellbeing, with a focus on teamwork and delivering outstanding service in a retail environment.

Qualifications

• Genuine passion for helping people and delivering great customer experiences.
• Strong communication and a friendly, welcoming style.
• Curiosity about health and wellness with a willingness to learn.
• Ability to stay organised, work in a team and adapt in a busy retail environment.
• Comfort using technology, including tablets and digital tools.

Responsibilities

• Welcome customers and help them find the right wellness products.
• Recommend products with confidence while delivering excellent service.
• Keep shelves stocked and maintain high merchandising standards.
• Support promotions and ensure strong store presentation and standards.
• Collaborate with the team to hit store goals and create a positive shopping experience.
• Use a consultative approach to understand needs and suggest in-store or online options.
• Complete training to build product knowledge and provide trusted guidance.

Skills

Customer focus

Communication

Teamwork

Organised

Tech familiarity

Curiosity about wellbeing

Tools

Tablets and digital tools

Job description

Monks Cross Retail Park, YorkPermanent | 10 hours per week £13.70 per hour

At Holland & Barrett, we're more than a retailer, we're trusted partners in helping people make health and wellness a way of life.

As a Retail Assistant, you'll play an important role in creating welcoming, inspiring experiences for every customer who walks through our doors.

Whether you're already passionate about wellbeing or simply curious to learn more, we'll give you the training, support and opportunities to build your knowledge and make a real difference every day.

What you'll be doing

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance.

What you'll bring

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.

Benefits

• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we'll be happy to support you.

We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans.