Retail Assistant (42855)

Holland Barrett; Dudley; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

28 days' holiday, including bank hols

Staff discount in store and online

Pension scheme

Wellbeing programs

Cycle to Work scheme

Job summary

Holland & Barrett is seeking a Retail Assistant at Merryhill Shopping Centre, Brierley Hill. You’ll welcome customers, help them select products, and provide trusted guidance on health and wellness while working as part of a friendly team.

You will assist with promotions, merchandising, and store appearance, using tablets and digital tools as needed. This role emphasizes customer experience and teamwork in a busy retail environment.

Qualifications

• Previous retail or customer service experience preferred.
• Friendly, approachable demeanor with strong interpersonal skills.
• Willing to learn about health and wellness products.

Responsibilities

• Welcoming customers and helping them find the right products for their wellness goals.
• Recommending products with confidence while delivering excellent customer service.
• Keeping shelves stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and operating standards.

Skills

Customer service

Sales & upselling

Communication

Teamwork

Job description

Merryhill Shopping Centre, Brierley Hill – Permanent | 15 hours per week £13.17 per hour.

At Holland & Barrett, we're more than a retailer, we're trusted partners in helping people make health and wellness a way of life.

As a Retail Assistant, you'll play an important role in creating welcoming, inspiring experiences for every customer who walks through our doors.

What you’ll be doing

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance.

What you’ll bring

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.

Benefits

• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.

Please note that vacancies may close early if we receive a high volume of applications.

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we'll be happy to support you.

We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans.