Retail Assistant

Holland & Barrett; Taplow; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

28 days' holiday, including bank-holl

Holiday purchase scheme

24/7 Virtual GP access

Annual free at-home health testing kit

Access to our Employee Assistance Prog

Mental Health First Aiders

Workplace pension (auto-enrolment)

Life assurance (2x salary after 6m)

£50 colleague product allowance on HB

25% colleague discount in store and on

Access to cashback and discounts from多

Free Wellhub membership

Cycle to Work scheme

Job summary

Holland & Barrett is looking for a Retail Assistant to welcome customers, understand wellness goals and guide product choices in-store and online. You’ll contribute to a friendly shopping environment, maintain display standards and support promotions.

You’ll complete the Qualified to Advise training to build knowledge and provide trusted guidance. Joining the team means learning about health and wellness, collaborating with colleagues, and helping deliver excellent customer experiences across

Qualifications

• Customer-focused with strong communication and a friendly, approachable style.
• Curiosity about health and wellness and willingness to learn.
• Ability to stay organized and work as part of a team in a busy retail environment.

Responsibilities

• Welcoming customers and helping them find the right products for individual wellness goals.
• Recommending products with confidence while delivering outstanding customer service.
• Keeping shelves stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring operational standards.
• Collaborating with the team to achieve store goals and create a positive shopping experience.
• Using a consultative approach to understand customer needs and advise on products in-store or online.
• Completing Qualified to Advise training to build product knowledge and provide trusted guidance.

Skills

Customer service

Communication skills

Teamwork

Tech literacy

Curiosity about health

Tools

Tablet literacy

Job description

Whether you're already passionate about wellbeing or simply curious to learn more, we'll give you the training, support and opportunities to build your knowledge and make a real difference every day., For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance. A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools. At Holland & Barrett, we're more than a retailer, we're trusted partners in helping people make health and wellness a way of life. As a Retail Assistant, you'll play an important role in creating welcoming, inspiring experiences for every customer who walks through our doors.
• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.