Retail Assistant

Holland & Barrett; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days' holiday

Holiday purchase scheme

24/7 Virtual GP access

Annual health testing kit

Employee Assistance Programme

Life assurance (2x salary)

25% colleague discount

Cashback discounts

Wellhub membership

Cycle to Work scheme

Job summary

Holland & Barrett is looking for a Retail Assistant to welcome customers, understand their wellness goals, and guide them to suitable products both in-store and online. You will maintain attractive displays, support promotions, and work closely with your team to ensure a positive, efficient shopping experience for every guest.

The role emphasizes customer service, product knowledge, and the ability to thrive in a busy environment while upholding high presentation standards and contributing to

Qualifications

• Strong customer-facing skills and a friendly, helpful approach.
• Confident communication with customers and colleagues.
• Ability to work well in a team in a fast-paced retail environment.
• Willingness to learn about health and wellness products and services.

Responsibilities

• Welcoming customers and helping them find the right products.
• Recommending products with confidence and delivering excellent service.
• Keep shelves stocked and displays merchandised to a high standard.
• Support promotions and maintain store presentation and standards.
• Collaborate with the team to hit store goals and create a positive shopping experience.
• Use a consultative approach to understand customer needs and guide product choices.

Skills

Customer service

Communication

Teamwork

Tech literacy

Health & wellness curiosity

Job description

Whether you're already passionate about wellbeing or simply curious to learn more, we'll give you the training, support and opportunities to build your knowledge and make a real difference every day., For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance. A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools. At Holland & Barrett, we're more than a retailer, we're trusted partners in helping people make health and wellness a way of life. As a Retail Assistant, you'll play an important role in creating welcoming, inspiring experiences for every customer who walks through our doors.
• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.