Retail Assistant

Holland & Barrett; Haywards Heath; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Holiday purchase scheme

Virtual GP access

Health testing kit

Employee Assistance Programme

Life assurance

Product allowance

Colleague discount

Cashback discounts

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett in Haywards Heath is seeking a friendly Retail Assistant to welcome customers, understand their wellness goals, and help them find the right products. You’ll deliver outstanding service, keep shelves stocked, and support promotions while maintaining store presentation.

You’ll complete our Qualified to Advise training to grow your product knowledge and confidence. The role comes with generous benefits including 28 days holiday, staff discounts, a pension, and access to Wellhub

Qualifications

• Strong communication and customer service skills.
• Friendly, approachable style.
• Curious about health and wellness and eager to learn.
• Organised and able to work as part of a team.
• Confident using tablets and digital tools.

Responsibilities

• Welcoming customers and helping them find the right products.
• Recommending products with confidence while delivering customer service.
• Keeping shelves stocked and displays merchandised to a high standard.
• Supporting promotions and maintaining store presentation.
• Working collaboratively with your team to achieve store goals.
• Using a consultative approach to understand customers’ needs.

Skills

Customer service

Communication

Teamwork

Tech savvy

Job description

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers’ needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance.
  A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.
  At Holland & Barrett, we’re more than a retailer, we’re trusted partners in helping people make health and wellness a way of life. As a Retail Assistant, you’ll play an important role in creating welcoming, inspiring experiences for every customer who walks through our doors.

Whether you’re already passionate about wellbeing or simply curious to learn more, we’ll give you the training, support and opportunities to build your knowledge and make a real difference every day., For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we’re proud to be one of Europe’s leading health and wellness retailers, combining trusted expertise with evidence‑led products and advice to support everybody on their unique wellness journey.

• 28 days’ holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at‑home health testing kit (after 6 months’ service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto‑enrolment applies).
• Life assurance (2x salary after 6 months’ service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months’ service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.