Retail Assistant

Holland & Barrett; Canterbury; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Holiday purchase scheme

Virtual GP access

Annual health testing kit

Employee Assistance Programme

Pension

Life assurance 2x salary

Product allowance

Colleague discount

Job summary

Holland & Barrett in the United Kingdom is seeking a friendly Retail Assistant to welcome customers, understand health goals and guide them to the right products. You will work with a team to maintain store standards and support promotions, ensuring an inspiring shopping experience both in-store and online.

You will develop product knowledge through our training and use digital tools as part of daily duties.

Qualifications

• Welcoming customers and helping them find products for wellness goals.
• Strong communication and a friendly, approachable style.
• Curiosity about health and wellness and willingness to learn.

Responsibilities

• Welcoming customers and helping them find the right products for their wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves stocked and merchandising displays to a high standard.
• Supporting promotions and ensuring store presentation and operational standards.
• Collaborating with your team to achieve store goals and create a positive shopping experience.
• Using consultative approaches to understand customer needs and recommend products (in-store or online).

Skills

Customer service

Teamwork

Merchandising

Communication

Digital literacy

Job description

Whether you're already passionate about wellbeing or simply curious to learn more, we'll give you the training, support and opportunities to build your knowledge and make a real difference every day., For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance. A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools. At Holland & Barrett, we're more than a retailer, we're trusted partners in helping people make health and wellness a way of life. As a Retail Assistant, you'll play an important role in creating welcoming, inspiring experiences for every customer who walks through our doors.
• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.