Retail Assistant

GSF Car Parts; Luton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading UK automotive parts distributor seeks a Retail Assistant to deliver excellent customer service. This role involves maximizing sales through face-to-face interactions, managing orders, and building strong customer relationships. Candidates should have retail experience and a proactive approach to customer queries.

Benefits

Performance-based bonus opportunity

20 days annual leave plus up to 5 additional days with service

Free flu vaccine

Health & wellbeing tools

Support from pension experts

Life assurance scheme

Discounts from major brands

Paid time off for volunteering

Qualifications

• Proven customer service or retail experience in a customer-facing role.
• Confident in using IT and computer systems.
• Knowledge of car parts is advantageous.

Responsibilities

• Serve trade and retail customers, maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Maintain cleanliness and tidiness of customer-facing areas.

Skills

Customer Service

Sales Maximisation

Teamwork

Attention to Detail

Positive Approach

Education

Retail Experience

Tools

MAM

Allicat

MS Office

Job description

About The Role

At GSF Car Parts, the role of a Retail Assistant is vital in delivering excellent Customer Service. You will be an integral part of the team, contributing to achieving branch and individual targets through face-to-face sales, servicing click-and-collect orders, and developing strong customer relationships.

Main Duties Include

1. Serve trade and retail customers for click-and-collect and general orders, maximising sales where possible.
2. Pick relevant parts from the warehouse to fulfil customer orders.
3. Assist the sales team with product promotions by answering telephone and electronic queries.
4. Fully satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to positive team performance and work on personal sales benchmarks.
7. Utilise the E-learning portal to enhance product knowledge and performance.
8. Maintain cleanliness and tidiness of customer-facing areas.
9. Develop strong relationships with customers and understand their garage needs.
10. Represent the company professionally, adhering to our values and maintaining a professional appearance.
11. Work towards achieving relevant KPIs.

Working Hours

20.5 hours on average, Monday to Friday, including alternate Saturdays.

About You

What you'll need to succeed:

1. Proven customer service or retail experience in a customer-facing role.
2. Target-driven and motivated to achieve results.
3. Excellent customer service skills.
4. Positive approach to customer queries and proactive resolution seeking.
5. Confident in using IT and computer systems.
6. Ability to work well with others.
7. Excellent attention to detail.
8. Knowledge of car parts or the automotive industry is advantageous but not essential.
9. Knowledge of MAM, Allicat, MS Office is desirable.

What We'll Offer

Our benefits support all aspects of our team members' lives, including health, wealth, and lifestyle. Some benefits include:

1. Performance-based bonus opportunity.
2. 20 days annual leave plus up to 5 additional days with service.
3. Free flu vaccine.
4. Health & wellbeing tools.
5. Support from pension experts.
6. Life assurance scheme.
7. Discounts from major brands like Asda, Nike, and John Lewis.
8. Financial wellbeing products such as advances and savings schemes.
9. Paid time off for volunteering.
10. Training, qualifications, and career progression opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. With over 175 branches and a turnover exceeding £475 million, we operate as one brand since November 2021, supported by centralised departments and integrated IT systems like Allicat and Servicesure.