Retail Assistant

The Parts Alliance; Aylesbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading automotive parts distributor is seeking a Retail Assistant to deliver excellent customer service. Responsibilities include serving customers, fulfilling orders, and contributing to sales targets while maintaining company values. The ideal candidate will have proven customer service experience, a positive attitude, and the ability to work well in a team.

Benefits

Performance-based bonus

Days annual leave and bank holidays

Free flu vaccine

Health & wellbeing tools

Support from pension experts

Life assurance scheme

Discounts from household names

Paid time off to volunteer

Training and career progression opportunities

Qualifications

• Proven customer service or sales/retail experience in a customer-facing role.
• Excellent customer service skills and a proactive approach to resolutions.
• Knowledge of car parts or the automotive industry is advantageous.

Responsibilities

• Serve trade and retail customers, maximizing sales opportunities.
• Pick and fulfill customer orders from the warehouse.
• Maintain a clean, customer-facing area and represent company values.

Skills

Customer service

Sales

Attention to detail

Teamwork

Tools

MS Office

MAM

Allicat

Job description

Social network you want to login/join with:

About The Role

At GSF Car Parts, the role of a Retail Assistant is essential in delivering excellent Customer Service. You will be a key part of the team, contributing to branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main duties include:

1. Serving trade and retail customers for click and collect and general orders, maximizing sales where possible.
2. Picking relevant parts from the warehouse to fulfill customer orders.
3. Assisting the sales team with product promotions by answering telephone and electronic queries.
4. Satisfying customer needs regarding part orders, returns, or queries.
5. Checking customer returns for resale, warranty, or surcharge.
6. Contributing to a positive team performance while working towards personal sales benchmarks.
7. Using the E-learning portal to develop product knowledge.
8. Maintaining a clean and tidy customer-facing area.
9. Building strong relationships with customers and understanding their garage needs.
10. Representing the company's values and maintaining a professional appearance.
11. Working towards relevant KPIs.

Working hours: 0.5 (average) hours Monday to Friday, including alternate Saturday working.

About You

What you'll need to succeed:

1. Proven customer service or sales/retail experience in a customer-facing role.
2. Target-driven and motivated to achieve results.
3. Excellent customer service skills.
4. Positive approach to customer queries and proactive resolution seeking.
5. Confident in using IT and computer systems.
6. Ability to work well with others.
7. Excellent attention to detail.
8. Knowledge of car parts or the automotive industry is advantageous but not essential.
9. Knowledge of MAM, Allicat, MS Office is desirable.

What we'll offer:

• Opportunity to earn a performance-based bonus.
• Days annual leave (including bank holidays), with the opportunity to earn up to 5 more with time served.
• Free flu vaccine.
• Health & wellbeing tools.
• Support from pension experts.
• Life assurance scheme.
• Discounts from household names like Asda, Nike, and John Lewis.
• Financial wellbeing products including advances and savings schemes.
• Paid time off to volunteer.
• Training, qualifications, and career progression opportunities.

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages across the UK and Ireland with parts, tools, garage equipment, and training. We have over [number] branches nationwide, with a turnover exceeding £[amount]. Our network is supported by central departments in procurement, marketing, and national accounts, and benefits from integrated IT systems like our catalogue system, Allicat, and the Servicesure garage program.