Retail Assistant

The Parts Alliance; Luton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK automotive parts distributor is looking for a Retail Assistant in Luton. You will provide excellent customer service, maximize sales, and assist with order fulfillment. Join a supportive team and benefit from performance-related bonuses, training, and various perks including holidays and discounts.

Benefits

Performance-based bonus opportunity

Days annual leave plus up to 5 additional days with service

Free flu vaccine

Health & wellbeing tools

Support from pension experts

Life assurance scheme

Discounts from major brands like Asda, Nike, and John Lewis

Paid time off for volunteering

Training, qualifications, and career progression opportunities

Qualifications

• Proven customer service or retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Excellent customer service skills.

Responsibilities

• Serve trade and retail customers for click and collect and general orders.
• Pick relevant parts from the warehouse to fulfill customer orders.
• Contribute to achieving relevant KPIs.

Skills

Customer service

Sales

Attention to detail

Teamwork

IT skills

Tools

MS Office

Job description

About The Role

At GSF Car Parts, the role of a Retail Assistant is essential in delivering excellent Customer Service. You will be a key member of the team, contributing to branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main duties include:

1. Serve trade and retail customers for click and collect and general orders while maximising sales.
2. Pick relevant parts from the warehouse to fulfill customer orders.
3. Assist the sales team with product promotions by answering telephone and electronic queries.
4. Fully satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to a positive team environment and work on personal sales benchmarks.
7. Utilize the E-learning portal to enhance product knowledge and performance.
8. Keep customer-facing areas clean and tidy.
9. Develop strong relationships with customers and understand their garage needs.
10. Promote a professional image of the company, representing our values.
11. Work towards achieving relevant KPIs.

Working hours: Average hours Monday to Friday, including alternate Saturday working.

About You

What you'll need to succeed:

• Proven customer service or retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Excellent customer service skills.
• Positive approach to resolving customer queries.
• Confident in using IT and computer systems.
• Ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or automotive industry is advantageous but not essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

What we'll offer:

• Performance-based bonus opportunity.
• Days annual leave plus up to 5 additional days with service.
• Free flu vaccine.
• Health & wellbeing tools.
• Support from pension experts.
• Life assurance scheme.
• Discounts from major brands like Asda, Nike, and John Lewis.
• Financial wellbeing products including advances and savings schemes.
• Paid time off for volunteering.
• Training, qualifications, and career progression opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. We have over [number] branches nationwide and a turnover exceeding £[amount]. Since November 1, we operate as one unified brand, supported by centralized departments in procurement, supply chain, marketing, and national accounts. Our IT systems include the industry-leading catalogue system, Allicat, and the Servicesure garage programme.