Retail Assistant

GSF Car Parts Limited; Luton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK automotive parts distributor seeks a Retail Assistant in Luton to deliver exceptional customer service. This role involves serving customers, fulfilling orders, and contributing to branch sales targets. Ideal candidates will have customer service experience and a proactive approach to problem-solving, with opportunities for training and career progression.

Benefits

Performance-based bonus opportunity

20 days annual leave plus additional days with service

Free flu vaccine

Health & wellbeing tools

Support from pension experts

Life assurance scheme

Discounts at major brands

Financial wellbeing products

Paid time off for volunteering

Training and career progression opportunities

Qualifications

• Experience in customer service or sales/retail.
• Target-driven and motivated.
• Excellent customer service skills.

Responsibilities

• Serve trade and retail customers for orders.
• Pick parts from the warehouse to fulfill orders.
• Assist with product promotions and customer queries.

Skills

Customer service

Sales experience

Attention to detail

Teamwork

IT proficiency

Tools

MAM

Allicat

MS Office

Job description

About The Role

At GSF Car Parts, the role of a Retail Assistant is essential for delivering excellent Customer Service. You will contribute to achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main duties include:

• Serve trade and retail customers for click and collect and general orders, maximizing sales where possible.
• Pick relevant parts from the warehouse to fulfill customer orders.
• Assist the sales team with product promotions by answering telephone and electronic queries.
• Satisfy customer needs regarding part orders, returns, or queries.
• Check customer returns for resale, warranty, or surcharge.
• Contribute to team performance and work on personal sales benchmarks.
• Use the E-learning portal to develop product knowledge.
• Keep customer-facing areas clean and tidy.
• Develop strong relationships with customers and understand their garage needs.
• Represent the company professionally, promoting our values and maintaining a good image.
• Work towards relevant KPIs.

Working hours:

20.5 hours on average, Monday to Friday, including alternate Saturdays.

About You

What you'll need to succeed:

• Customer service or sales/retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Excellent customer service skills.
• Positive approach to customer queries and proactive resolution seeking.
• Confident in using IT and computer systems.
• Ability to work well with others.
• Attention to detail.
• Knowledge of car parts or automotive industry is a plus but not essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

What we'll offer:

We support our team members' health, wealth, and lifestyle with benefits such as:

• Performance-based bonus opportunity.
• 20 days annual leave plus up to 5 additional days with service.
• Free flu vaccine.
• Health & wellbeing tools.
• Support from pension experts.
• Life assurance scheme.
• Discounts at major brands like Asda, Nike, and John Lewis.
• Financial wellbeing products including advances and savings schemes.
• Paid time off for volunteering.
• Training and career progression opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. With over 175 branches and a turnover exceeding £475 million, we operate as one brand since November 2021, supported by centralized departments and advanced IT systems like Allicat and our national garage programme, Servicesure.