Retail Assistant

JR United Kingdom; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking a Retail Assistant for their Harry Potter Shop at King's Cross Station. The role involves providing exceptional customer service, engaging with visitors, and maintaining high standards in a magical retail environment. Ideal candidates will have a passion for the Harry Potter brand and previous retail experience. This position requires flexibility to work weekends and bank holidays, ensuring every customer leaves with a memorable experience.

Qualifications

• Previous retail experience or experience working with the public.
• Ability to communicate clearly and confidently with the public.
• Enthusiasm and passion for the Harry Potter brand.

Responsibilities

• Help exceed customer expectations with exceptional service.
• Continuously develop product and brand knowledge.
• Engage with customers and share the Harry Potter story.

Skills

Retail Experience

Selling Skills

Communication

Initiative

Knowledge of Harry Potter

Education

Work Experience

Job description

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Allegis Global Solutions is recruiting for a contract position and the assignment will be at Warner Bros. Discovery

Platform 9¾ at King's Cross Station

Retail Assistant

40 hours per week - 5 days a week across Monday-Sunday via monthly rota

Normal hours of work are between 7am and 10:30pm

Department Overview

Harry Potter Shop King’s Cross is the official London destination for best-in-class Wizarding World merchandise.

At just over 2000sqft, the small footprint of Harry Potter Shop King’s Cross plays a massive part in the success of the Worldwide Tours & Retail business. Sitting alongside world-class attractions and retail experiences including Warner Bros Studio Tour London, Warner Bros Studio Tour Tokyo, and Flagship stores in New York and Chicago, Harry Potter Shop King’s Cross boasts unparalleled brand knowledge and authenticity that immerses our customers in the magic of Harry Potter.

Situated at Platform 9 ¾, King’s Cross Station, our team delivers extraordinary customer service and self-developed product as unique as our location. Through a focus on combining a magical experience with retail excellence, our ultimate goal is to ensure each customer leaves with the perfect souvenir or gift, and a lasting memory.

Job Responsibilities

Act as One Team

• Help exceed customer expectations by understanding and demonstrating exceptional service on the sales floor and till points.
• Displaying good listening skills, identifying customer needs and responding to them quickly.
• Working collaboratively with team members to achieve sales targets and enhance the customer experience.

Create What’s Next

• Continuously develop your product and brand knowledge.
• Replenishing stock and maintaining high standards of visual merchandising and housekeeping.
• Embrace new technology, processes and efficiencies that streamline the customer experience.

Empower Storytelling

• Confidence to engage with large groups of customers at a time at our photo opportunity and communicate in an enthusiastic and entertaining manner.
• Share the Harry Potter story with passion and purpose, linking our products to the narrative and upselling where appropriate.
• Use storytelling to elevate the customer experience, paint a picture of how a product can be used or gifted, turning a transaction into a meaningful interaction.

Champion Inclusion

• Showing a genuine interest in other people and willingness to help customers and colleagues alike.
• Tailor your service to meet diverse customer needs; being aware and responsive to different cultural preferences, accessibility needs and communication styles.
• Create a welcoming environment for all customers, treating every customer with respect and ensuring everyone feels valued.

Dream It & Own It

• Adherence to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.
• Maintaining and demonstrating security and Health and Safety awareness
• Take accountability for your personal performance and sales targets, regularly reviewing progress and taking steps to exceed goals.
• Showing flexibility and willingness to meet store needs during the period of employment regarding hours, work and duties.

Skills & Knowledge Required

• Previous retail experience or experience working with the public (if a school leaver, work experience is desirable)
• Selling skills - proactively seeks out opportunities to increase sales.
• Ability to communicate clearly and confidently with the public.
• Ability to use own initiative.
• Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.

Terms & Conditions

Contracted to 40 hours per week. You will be required to work weekends and Bank Holidays as part of this working pattern. Weekend work includes both Saturday and Sunday. Your normal hours of work are between 7am and 10:30pm.

This role includes working on tills, interacting with customers, replenishing our shelves, and working at the photo opportunity on the station concourse. Retail Assistants will need to work across all these functions at different times.

If you would like to be considered please apply with a copy of your updated CV.