Retail Area Manager

Lindsey Lodge Hospice; Greater Lincolnshire; On-site; GBP 42,000 - 54,000; Full time

Job summary

Lindsey Lodge Hospice in North Lincolnshire is seeking a Retail Area Manager to oversee 11 charity shops. You will lead Shop Managers and volunteers, drive KPIs, and ensure excellent customer and donor experiences while supporting the hospice’s specialist care across the region.

The role focuses on operational excellence, compliance, data analysis, and collaboration with the Income Generation team to maximise income and community impact.

Qualifications

• Significant retail management experience across multiple sites.
• Strong leadership and people management skills.
• Experience managing KPIs and performance targets.
• Excellent organisational and communication skills.
• Ability to analyse data and implement action plans.
• Full driving licence and willingness to travel between stores.

Responsibilities

• Oversee portfolio of 11 charity shops across North Lincolnshire.
• Ensure operational excellence and compliance standards.
• Lead Shop Managers and volunteers across locations.
• Collaborate with Director of Income Generation and Head of Income Generation Operations to maximise income.
• Deliver outstanding customer and donor experience.

Skills

Retail management

Multi-site oversight

Leadership

People management

KPI management

Data analysis

Organisational skills

Communication

Microsoft Office

Driving licence

Travel between stores

Tools

Gift Aid

Job description

Are you an experienced retail leader looking to make a real difference in your local community?

Lindsey Lodge Hospice & Healthcare are seeking a motivated and results-driven Retail Area Manager to oversee our portfolio of 11 charity shops. This is an exciting opportunity to combine your retail management expertise with a meaningful role that supports specialist palliative and end-of-life care across North Lincolnshire.

You will be responsible for ensuring operational excellence, maintaining compliance standards, and leading a team of Shop Managers and volunteers across multiple locations. Working closely with the Director of Income Generation and the Head of Income Generation Operations, you will help maximise income and deliver an outstanding customer and donor experience.

The ideal candidate will have an understanding of our core values and be able to demonstrate them through their behaviours with a passion to join a hard working enthusiastic team. We are looking for an individual with excellent interpersonal skills and a confident approach.

Key Tasks

We are looking for someone who has:

• Significant retail management experience, ideally across multiple sites
• Strong leadership and people management skills
• Experience managing KPIs and performance targets
• Excellent organisational and communication skills
• The ability to analyse data and implement effective action plans
• Good IT skills, including Microsoft Office
• A full driving licence and willingness to travel between stores regularly

Experience within charity retail, volunteer management, Gift Aid, or online sales would be advantageous.

Why Join Lindsey Lodge Hospice?

Every day, our teams help provide outstanding specialist palliative and end of life care across North Lincolnshire. By joining us, you’ll play a vital role in ensuring our communities understand, support and engage with the work of the Hospice.

You’ll be joining an organisation built on the values of:

• Caring Compassionately
• Demonstrating Respect & Dignity
• Going Above and Beyond
• Striving for Excellence

If you’re passionate about creating powerful communications that make a genuine difference, we’d love to hear from you.