Area Manager - North & West Wales

Tenovus Cancer Care; Wales; Remote; GBP 32,000 - 39,000; Full time

Job summary

Tenovus Cancer Care is seeking a Retail Area Manager to cover North & West Wales. You’ll be based at home with extensive daily travel across the region, overseeing around 17 charity shops and leading shop managers and volunteers to drive profitability.

You’ll be responsible for delivering the retail strategy, managing income and budgets, coaching teams, and ensuring high standards of customer service and compliance.

Qualifications

• Multi-site retail management experience, including charity/shop networks.
• Ability to drive profit and growth across a portfolio of shops.
• Strong people leadership and coaching skills.

Responsibilities

• Deliver agreed area income targets and profits.
• Recruit, retain and develop Shop Managers and volunteers.
• Maintain high shop standards and data-driven improvement plans.
• Manage budgets and monitor expenditure across the area.

Skills

Multi-site retail management

Profit & growth focus

Team leadership

Volunteer management

Job description

Retail Area Manager - North & West Wales

Location Home based with travel across North & West Wales Salary £35,000 +£4,000 Car Allowance per annum Weekly Working Hours 35 hours per week Application Deadline Thursday, November 12, 2026 Job Profile Job Description

Job Summary

BE OUR RETAIL AREA MANAGER

If you’re driven in retail by making money, smashing targets and generating profit then we’re the place for you.

Our retail network generates vital income each year, powered by our dedicated shop managers and community of volunteers. Our shop teams are proud of the difference they make across local communities and the impact their work has for people affected by cancer.

Following an internal promotion, we’re looking for a fast-paced, commercially driven Retail Area Manager to lead and inspire our established, high-performing portfolio of approximately 17 shops. You’ll be geographically placed to cover both North and West Wales, covering areas from Wrexham across to Anglesey and Pembrokeshire across to Bridgend, plus everything in between. You're out in the shops all day most days but with a home work base. Most of your week will be field based in shops and you'll also be required to attend occasional meetings in our Head Office in Cardiff.

IS IT YOU WE'RE LOOKING FOR?

You’d be great as our Retail Area Manager if you have an absolute passion for retail performance and excel when it comes to driving teams to exceed their targets. You’re a commercial role model who lives out our values, inspiring your shop managers to build profitable, thriving shops. You look for innovation and ways to embrace new trading ideas, and you champion inclusive teamworking.

Although Retail Management experience in the Third Sector is desirable what’s important is you’re a capable Retail Manager with multi-site experience, and share our passion for delivering results.

You’re genuinely excited by the opportunities and scope of this senior management role when it comes to bringing out the best in people, making our tills ring and driving our shops to thrive.

A RETAIL AREA MANAGER WHO DELIVERS RESULTS

As our Retail Area Manager, you’ll play a vital role in delivering our Retail Strategy. You’ll hold full accountability for the financial and operational performance of your area, including income, profitability, people development, compliance, and customer service.

Key Responsibilities:

• Commercial Growth: Deliver agreed area income targets, drive year-on-year profit improvements, manage area budgets, and grow key streams like Gift Aid.
• Inspirational Leadership: Recruit, retain, and develop Shop Managers and volunteer teams. Run engaging area meetings that set your teams up for success.
• Operational Excellence: Maintain high shop standards, ensure robust health & safety compliance, and robustly implement data-driven action plans to support underperforming shops.
• Performance Management: Confidently handle challenging conversations, using company policies to coach staff, manage employee relations, and champion a collaborative culture.

You’re a visible, proactive leader who excels at building success from the ground up through your people. While charity retail and volunteer management experience is highly desirable, commercial multi-site retail experience is warmly welcomed.

What you’ll bring to the role:

• Multi-Site Experience: A proven track record as a Retail Area Manager, District Manager, Cluster Manager, or Multi-Site Manager.
• Financial Acumen: Strong capability in controlling budgets, monitoring expenditure, and analysing data to drive commercial growth.
• People Skills: Exceptional coaching and performance management skills, with the ability to motivate both paid employees and volunteers.
• Values-Driven Leadership: A commitment to living out our core values: Collaborative, Integrity, Innovative, Respectful, and Inclusive.
• Logistical Flexibility: Comfort with travelling significant day-to-day distances across North Wales, with the ability to travel to our Cardiff Head Office as required.

THE RIGHT STUFF

A large part of the role is encouraging, coaching and motivating our amazing team of staff and volunteers. You’re someone who isn’t afraid to handle challenging conversations with confidence and sensitivity. You build success from the ground up through your people, proactively supporting everyone so they can bring their best self to work. You understand how to confidently use our policies and processes as positive tools to get the best out of people, delivering great results, driving retail profit and boosting the local community. You’re someone who has high standards around behaviour, safety, performance and customer service and communicates expectations fairly and clearly to run our shops compliantly and in the best way.

Your day-to-day responsibilities will centre on shop visits and supporting shop managers to make business focused decisions to meet their budgets. By leading regular team meetings, you’ll ensure your shop teams are confident, inspired and equipped for success. You’ll hold financial accountability for the area’s budget, monitoring income and spend while analysing key data to drive commercial profit and growth. Together, this will build high performing teams across that maximise profit and foster a strong community presence.

SUCCESS LOOKS LIKE

This is the Retail Area Manger job for you if you work with people in mind and demonstrate real results and profits when it comes to the numbers. You’d need to demonstrate you can measure up when it comes to things like:

• Delivery of agreed area income and profitability targets
• Year-on-year improvement in commercial performance across the area
• Effective management of area budgets and expenditure
• Measurable improvement in the performance of underperforming shops
• Growth in Gift Aid income and other key income-generating measures
• Consistent achievement against agreed shop and area KPIs
• Strong shop standards, customer experience and operational compliance
• Effective recruitment, retention, development and performance of Shop Managers and their teams
• A visible, consistent and appropriately balanced leadership presence across the geographical area
• Engaged and thriving shop teams

Your CV and a covering letter should demonstrate your skills, experience and motivation for joining us and where you’d match our values and excel in the role. You should be able to demonstrate:

• You’ve multi-site retail management experience (charity shop experience with volunteer management is great but commercial retail experience is welcomed too)
• A proven ability to deliver sustainable and increasing profit and growth and run shops safely
• Excellent people management skills in the retail environment – particularly around areas such as performance reviews, coaching, recruitment and a range of employee relation matters

For an informal conversation if you’re a candidate interested in discussing the role in more detail please contact our Head of Retail, Jenny – [e-mail]

We’ll be interviewing successful candidates in person on the 19 th November at our Cardiff Head Office

Retail management experience is essential and you may have done similar roles such as: Retail Area Manager, Charity Shop Cluster Manager, Senior Retail Manager, Regional Shop Manager, Head of Retail, Retail District Manager

JOIN US

At Tenovus Cancer Care we’re guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive.

We’re dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work.

This means that whatever your background you’ll have an equal opportunity with us.

We can’t wait to receive your application! We’d love you to find out more about our staff benefits , about us and what it’s like to work with us . Your application should demonstrate your motivation for the role and how your skills or experience could be a great match for it.