Retail Apprentice

B&Q plc; Tamworth; On-site; GBP 30,624,000 - 43,615,000; Full time

Benefits offered by this job

Team bonus incentives

An award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistant Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Tamworth is seeking a Showroom Project Coordinator to support showroom teams and installers from design to installation. You’ll use design software, communicate via phone, email and face-to-face interactions to keep customers updated and delivered on their projects.

The role includes pursuing a Level 3 Customer Service Specialist Apprenticeship and developing sales and service skills. You'll need strong communication, teamwork and problem-solving abilities, and the flexibility to work a rota

Qualifications

• Excellent communication and relationship-building skills.
• Ability to manage projects and meet targets.
• Experience using design software to bring customer projects to life.

Responsibilities

• Communication skills
• Team Working
• Problem Solving Working with customers
• Attention to detail, Customer Service Specialist Level 3
• Functional Skills Level 2 in Maths and English (if required)

Skills

Communication

Teamwork

Problem solving

Attention to detail

Education

Functional Skills Level 2 in Maths and English

Job description

Showroom Project Coordinator (34 hrs, Permanent) - B&Q Tamworth £14.10ph (£26,945 FTE) + bonuses. Support customers from design to installation using design software, phone, email and face-to-face communication. Develop customer service and sales skills while completing a Level 3 Customer Service Specialist Apprenticeship. Desired Personal Qualities:

• The ability to role model the B&Q Behaviours
• Be brave, make a difference & win together

Overview of Vacancy

What's the job?: You'll support our showroom teams & installers with the help and advice needed to deliver a seamless and professional service for our customers. Whether it be via phone, email, or face to face, you'll keep our customers up to date with their projects until completion. You'll also use design software to really bring customer projects to life, by asking questions and exploring possibilities. Having the confidence to recommend the right finance, products, and installation options is also important in this role. What we need: You're great at using technology but more importantly you'll have brilliant communication and relationship building skills as you'll work closely with colleagues & installers to ensure we deliver the best service on every project. You're motivated by targets and you're a good problem-solver and project manager too, with a keen eye for design. And you're flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

• Communication skills
• Team Working
• Problem Solving Working with customers
• Attention to detail, Customer Service Specialist Level 3
• Functional Skills Level 2 in Maths and English (if required)

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits.

Benefits

• UK Notional hourly rate £14.10 per hour
• Team bonus incentives
• An award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Employee Assistant Programme
• Shopping discounts
• Colleague wellbeing benefits

Apprenticeship

Apprenticeship: As a Showroom Advisor, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities. Your apprenticeship will be delivered through:

• Virtual workshops with your industry specialist trainer every 4-6 weeks
• A mixture of on and off the job training, including workshops and webinars
• Feedback session to discuss progress
• Obtain Functional Skills in English and Maths (if you do not already hold these at GCSE level (or equivalent)