B&Q Showroom Advisor Apprentice - Thornbury

SCL; United Kingdom; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

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Employee Assistant Programme

Job summary

B&Q Thornbury is offering a Showroom Advisor Apprentice role, working 30 hours per week on a shift pattern, with an expected duration of 13 months and a permanent contract afterwards. The position focuses on customer guidance, product and installation options, and inspirational designs for customers' projects.

Training leads to a Level 3 Customer Service Specialist apprenticeship with virtual workshops and on/off-the-job elements.

Qualifications

• Team-oriented with good communication and relationship-building skills.
• Motivated by targets and able to convert designs into sales.
• Flexible to work weekends, evenings and bank holidays.

Responsibilities

• Ask questions and explore possibilities to recommend finance, products and installation options.
• Use software to produce designs that bring customer projects to life.
• Coordinate multiple projects and support customers virtually and face to face from idea to delivery.
• Work with colleagues and installers to ensure the best service on every project.

Skills

Team Working

Problem Solving

Working with customers

Job description

B&Q Showroom Advisor Apprentice - Thornbury

Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues

B&Q Thornbury

B&Q is a British multinational DIY and home improvement retailing company. Originally founded in March 1969 by Richard Block and David Quayle, and are now a wholly owned subsidiary of Kingfisher PLC.

Working Week –

30 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-8:00pm, exact shifts to be confirmed.

Wage –

Desired Personal Qualities –

The ability to role model the B&Q Behaviours – Be Brave, Make a Difference & Win Together

Overview of Vacancy –

Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality. You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Desired Skills –

• Team Working
• Problem Solving
• Working with customers

Future Prospects –

Ongoing training and development.

The expected duration of this apprenticeship is 13 months, however you will join B&Q on a permanent contract.

Benefits -

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;

UK Notional hourly rate £14.10 per hour

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• Employee Assistant Programme

As a Showroom Advisor, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities. Your apprenticeship will be delivered through;

• Virtual workshops with your industry specialist trainer every 4-6 weeks
• A mixture of on and off the job training, including workshops and webinars
• Obtain Functional Skills in English and Maths (if you do not already hold these at GCSE level (or equivalent)

Desired Qualifications –

Training to be provided –

• Functional Skills Level 2 in Maths and English (if required)