B&Q Showroom Project Coordinator Apprentice - Tamworth

SCL; United Kingdom; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

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Employee Assistant Programme

Job summary

B&Q Tamworth is seeking a Showroom Advisor Apprentice to support our showroom teams and installers, delivering a seamless and professional service for customers. You’ll assist via phone, email, or face-to-face, keeping customers updated from enquiry to completion, and use design software to bring projects to life while recommending finance and installation options.

This apprenticeship lasts 13 months with a permanent contract on completion.

Qualifications

• Role requires strong communication and relationship-building to support showroom teams and installers.
• Must use technology effectively and manage projects with a focus on design and customer service.
• Willingness to work a rota including weekends, evenings and bank holidays.

Responsibilities

• Support showroom teams and installers with advice to deliver a seamless service.
• Keep customers updated via phone, email, or face-to-face until project completion.
• Use design software to visualise customer projects and explore options.
• Recommend finance, products and installation options to customers.

Skills

Team Working

Problem Solving

Working with customers

Education

Functional Skills Level 2 in Maths and English

Job description

Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues

B&Q Tamworth

B&Q is a British multinational DIY and home improvement retailing company. Originally founded in March 1969 by Richard Block and David Quayle, and are now a wholly owned subsidiary of Kingfisher PLC.

Working Week –

34 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-8:00pm, exact shifts to be confirmed.

Wage –

Desired Personal Qualities –

The ability to role model the B&Q Behaviours – Be Brave, Make a Difference & Win Together

Overview of Vacancy –

What's the job?

You’ll support our showroom teams & installers with the help and advice needed to deliver a seamless and professional service for our customers. Whether it be via phone, email, or face to face, you’ll keep our customers up to date with their projects until completion. You’ll also use design software to really bring customer projects to life, by asking questions and exploring possibilities. Having the confidence to recommend the right finance, products, and installation options is also important in this role.

What we need:

You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and you’re a good problem-solver and project manager too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Desired Skills –

• Team Working
• Problem Solving
• Working with customers

Future Prospects –

Ongoing training and development.

The expected duration of this apprenticeship is 13 months, however you will join B&Q on a permanent contract.

Benefits -

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;

UK Notional hourly rate £14.10 per hour

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• Employee Assistant Programme

As a Showroom Advisor, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities. Your apprenticeship will be delivered through;

• Virtual workshops with your industry specialist trainer every 4-6 weeks
• A mixture of on and off the job training, including workshops and webinars
• Obtain Functional Skills in English and Maths (if you do not already hold these at GCSE level (or equivalent)

Desired Qualifications –

Training to be provided –

• Functional Skills Level 2 in Maths and English (if required)