Retail Advisor

Newcastle United FC; Newcastle upon Tyne; On-site; GBP 19,000 - 23,000; Full time

Job summary

Newcastle United FC is seeking a Retail Advisor to join our welcoming store team. You will provide friendly, inclusive service to every customer, continually learning about products to guide shoppers and maintain high store standards.

The role requires flexibility for weekdays, weekends, matchdays and holidays, with shifts planned to support peak trading periods. You will contribute to a positive team environment while upholding our values during busy events.

Qualifications

• Available to work flexibly, including weekdays, weekends, matchdays and Bank Holidays.
• Have previous customer service experience.
• Communicate clearly and respectfully with customers and colleagues; enjoy working as part of a team in a fast-paced environment.

Responsibilities

• Provide a friendly, helpful and inclusive service to every customer, ensuring they feel welcome and supported.
• Work a variety of shifts across weekdays, weekends, matchdays and Bank Holidays, supporting the needs of the store during peak periods.
• Maintain high standards across the shop floor, including stock replenishment and visual presentation.
• Build and maintain knowledge of our products to confidently support customers with information and guidance.
• Deliver quality and efficient service during busy trading periods, including matchdays and product launches.
• Support stock handling both front and back of house, taking care of all products.

Job description

About the role

As a Retail Advisor, you’ll be part of a positive, knowledgeable and supportive retail team, helping to deliver a welcoming and inclusive experience for every customer.

This role requires flexibility, as retail operations are busiest during key trading periods. You’ll be expected to work across weekdays and weekends, including matchdays, Bank Holidays and peak trading events such as kit launches. Shift patterns will be shared in advance wherever possible to support work‑life balance.

What you’ll do

• Provide a friendly, helpful and inclusive service to every customer, ensuring they feel welcome and supported
• Work a variety of shifts across weekdays, weekends, matchdays and Bank Holidays, supporting the needs of the store during peak periods
• Maintain high standards across the shop floor, including stock replenishment and visual presentation
• Build and maintain knowledge of our products to confidently support customers with information and guidance
• Deliver quality and efficient service during busy trading periods, including matchdays and product launches
• Support stock handling both front and back of house, taking care of all products

The team

You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value collaboration, curiosity and a positive approach, and we recognise that everyone brings different strengths and perspectives to the team.

About you

We’re looking for people who:

• Are available to work flexibly, including weekdays, weekends, matchdays and Bank Holidays
• Have previous customer service experience
• Communicate clearly and respectfully with customers and colleaguesEnjoy working as part of a team in a fast‑paced environment
• Are reliable, organised and take pride in their work

United As One

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths and we’re proud to create an environment where everyone feels valued, supported and able to be themselves.

Safeguarding

We’re committed to being a place where everyone is safe, heard and able to thrive. Safeguarding and welfare are everyone’s responsibility, and all colleagues are expected to uphold the highest standards and complete relevant training.