Retail & Admissions Assistant - Permanent Role

Eden Project; Tywardreath; On-site; GBP 19,000 - 23,000; Full time

Job summary

The Eden Project is seeking a Retail and Admissions Assistant to warmly welcome visitors at ticketing, process purchases, and help merchandise products on the shop floor. You will work as part of a unified team to deliver a world class visitor experience at Eden.

Role involves standing for long periods, weekend and evening shifts, and potential cross‑training in hospitality and events. Prior retail or EPOS experience is beneficial.

Qualifications

• Experience of working in a sales team and using relevant systems.
• GCSE or equivalent/NVQ level 2 qualifications or National Diploma/Certificate.
• Excellent numeracy and literacy skills required.

Responsibilities

• Deliver high levels of customer service across retail outlets, webshop and admissions.
• Accurately process till transactions and maximise Gift Aid income when appropriate.
• Merchandise the retail shop floor, price items, replenish core lines and communicate stock issues.
• Prioritise health & safety and welfare, and raise concerns with your line manager.
• Learn Eden’s daily activities to engage visitors and promote sales, be familiar with the guidebook to make recommendations.
• Opportunity to work in hospitality, events, stewards and car parking as needed.

Skills

Customer service

EPOS system

ICT literacy

Retail knowledge

Education

GCSE/NVQ level 2 or equivalent

Tools

EPOS system

Job description

JOB DESCRIPTION

Job Family Definition

Roles within the Commercial Services job family are focused on increasing and generating income, through creativity, branding, innovative business development, and funded projects. In order to make Eden sustainable, successful and a leading, value-for-money visitor attraction.

Role Purpose

As part of the retail and admissions team you will be responsible for welcoming visitors in our ticketing department and processing their entry. You will be responsible for wishing our visitors a fond farewell in retail, processing their purchases and helping to merchandise products on the shop floor. As one team you will deliver a consistent world class experience for our visitors.

Key Accountabilities

1. To ensure the highest levels of customer service are delivered across retail outlets including webshop and admissions; maintaining a friendly, polite and professional tone and approach at all times.
2. To ensure accurate till transactions whilst engaging with visitors to welcome them and to bid them a fond farewell. Where visitors arrive without a timed entry slot (minimum anticipated) ensuring that the ticket sale process includes maximising Gift Aid income.
3. To take ownership of the area you are working in ensuring that your till area is well presented. Assist with merchandising on the retail shop floor creating attractive commercial displays, ensuring all retail products are priced, core lines replenished and any out of stocks are communicated to a line manager in order to maximise sales.
4. Aim to understand and assist visitors with their health & safety and welfare in mind. Working with colleagues and line manager to ensure concerns and problems are dealt with appropriately.
5. Keep up to date with Eden’s daily activities and events to inspire visitors to discover Eden and everything it stands for. Learn about retail products and their provenance to engage the visitors to help them make informed choices and to promote sales. Be familiar with the guidebook so that recommendations and sales can be made at ticketing.
6. With the appropriate training and support you may be required to work in the hospitality and events, stewards and car parking teams according to business need.

Education & qualifications

Experience of working in a sales team and using relevant systems. Qualified to GCSE or equivalent/relevant NVQ level 2 qualifications or National Diploma/Certificate. Excellent numeracy and literacy skills required.

Knowledge & skills

Previous experience within a customer facing role is desirable, as is experience of working with an EPOS system. Knowledge and skills will be taught through our on the job training although confident keyboard skills and ICT literacy will be essential to adapt to this training. A thorough knowledge of Eden and retail product stories will be provided as part of the jobholder’s on the job training.

Decision- making

The majority of decisions are routine and governed by wellestablished procedures. Unusual events or situations will be referred to the jobholder’s line manager.

Resourcefulness

Contributes ideas and suggestions designed to enhance and improve service, displays and the visitor experience.

People & asset management

May be required to assist less experienced colleagues from time to time. Shared responsibility of equipment used within the team and shared responsibility for retail stock. Responsible for the accuracy and probity of till transactions.

Communication & visitor experience

Providing a confident and professional level of communication exchanging a variety of information. There is a regular need to respond to questions and to provide information about the various products on offer. The jobholder is expected to promote and sell certain products as directed in order to maximise sales.

Operational environment

This role required the jobholder at times to stand for long periods of time and to move stock. Other elements of the role are desk based. Weekend and evening working is a regular feature of this role.