Guest Experience & Admissions Retail Associate

Eden Project; Tywardreath; On-site; GBP 19,000 - 23,000; Full time

Job summary

The Eden Project is seeking a Retail and Admissions Assistant to warmly welcome visitors at ticketing, process purchases, and help merchandise products on the shop floor. You will work as part of a unified team to deliver a world class visitor experience at Eden.

Role involves standing for long periods, weekend and evening shifts, and potential cross‑training in hospitality and events. Prior retail or EPOS experience is beneficial.

Qualifications

• Experience of working in a sales team and using relevant systems.
• GCSE or equivalent/NVQ level 2 qualifications or National Diploma/Certificate.
• Excellent numeracy and literacy skills required.

Responsibilities

• Deliver high levels of customer service across retail outlets, webshop and admissions.
• Accurately process till transactions and maximise Gift Aid income when appropriate.
• Merchandise the retail shop floor, price items, replenish core lines and communicate stock issues.
• Prioritise health & safety and welfare, and raise concerns with your line manager.
• Learn Eden’s daily activities to engage visitors and promote sales, be familiar with the guidebook to make recommendations.
• Opportunity to work in hospitality, events, stewards and car parking as needed.

Skills

Customer service

EPOS system

ICT literacy

Retail knowledge

Education

GCSE/NVQ level 2 or equivalent

Tools

EPOS system

Job description

The Eden Project is seeking a Retail and Admissions Assistant to warmly welcome visitors at ticketing, process purchases, and help merchandise products on the shop floor. You will work as part of a unified team to deliver a world class visitor experience at Eden.

Role involves standing for long periods, weekend and evening shifts, and potential cross‑training in hospitality and events. Prior retail or EPOS experience is beneficial.