Retail Administrator

National Museum of the Royal Navy; Portsmouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Friendly and diverse workplace

Group pension plan (Royal London)

25 days annual leave

Flexible working

Employee Assistance Programme

Free admission to national museums

Discounts in shops and cafes

Free/discounted tickets for family and

Cycle to work

Paid reservist leave

Job summary

The Royal Navy Museums are seeking a proactive Retail Administrator to support stock control, fulfilment of online orders and managing the retail shop inbox from our iconic sites.

Working with the Retail Manager, you will handle order fulfilment, stock reporting and customer communications, with opportunities to contribute to product development, merchandising and marketing content. The role offers a friendly, diverse workplace and benefits.

Qualifications

• Enthusiastic, positive and capable candidate.
• Interest in retail and customer service.
• Ability to work in a busy historic visitor environment.

Responsibilities

• Order fulfilment and stock management for online and in-store operations.
• Assist in managing the retail shop email inbox and customer queries.
• Provide reporting on stock levels and sales performance.
• Support product development, visual merchandising and content marketing.
• Collaborate with the Retail Manager to ensure smooth retail operations.

Skills

Order fulfilment

Stock management

Reporting

Customer communication

Product development

Visual merchandising

Content marketing

Job description

Linking Navy to Nation with inspiring stories and experiences. Here you can come aboard the most famous ships, planes, and submarines of the Royal Navy and experience them through the stories of the people who served on them. As well as being truly captivated by the thousands of unique, emotional, and sometimes quirky stories that have shaped the Royal Navy into what it proudly stands for today.

You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.

This is a great opportunity to join the team:

Royal Navy Museums operate 8 retail outlets and an online shop, stocking memorable souvenirs and unique gifts that enable our supporters to take a piece of the Royal Navy story home.

Our retail administrator will play a key role in this, their tasks will include using the retail stock control system, supporting with fulfilment of orders from the online shop and assisting in managing the retail shop email inbox.

Commercial awareness and retail income is important to the Royal Navy Museum and by working with all sites and the Retail Manager, the Administrator will ensure an efficient process is in place and our retail strategy is supported.

What you can bring:

We are seeking an enthusiastic, positive, capable new colleague as we embark on a journey to grow our online and in-person retail operation.

Working in support of the Retail Manager you will experience a varied workload in an iconic location, seeing the direct impact you have every day.

Typical tasks include order fulfilment, stock management, reporting and customer communication, with additional opportunities to contribute to product development, visual merchandising and content marketing.

What we offer:

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• 25 days' annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days' annual leave (plus bank holidays) after 5 years' service, pro rata for part time employees, with the option to purchase additional annual leave.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
• A range of other benefits including cycle to work
• Paid reservist leave.

Stacey Wilson, Retail Manager, email [e-mail]

If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on [e-mail] for support.

This post requires a DBS check as a requirement of working on the naval base, as well as the right to work in the UK. Please note we cannot currently sponsor work visas.