Groups and Trade Executive

National Museum of the Royal Navy; Portsmouth; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Group pension plan

Annual leave

Flexible working

Employee Assistance Programme

Free admission to national museums

Discounts at shops and cafes

Cycle to work

Reservist leave

Job summary

National Museum of the Royal Navy is seeking a part-time Groups and Trade Executive to join our Marketing Team at the Museum Operations Directorate. The role focuses on increasing group, travel trade and school bookings while enhancing the visitor experience.

You will work to deliver a clear customer journey, support B2B campaigns and collaborate with colleagues across our sites to provide a seamless service for group visitors. Hybrid working is available with base in Portsmouth.

Qualifications

• Excellent written and verbal communication skills.
• A professional telephone manner and customer service fokus.
• Strong attention to detail and organisational abilities.
• Solid administrative experience and record-keeping.
• Effective time management to handle multiple enquiries.

Responsibilities

• Manage incoming group, travel trade and school enquiries.
• Coordinate bookings and confirmations with accuracy.
• Develop and maintain relationships with external partners and internal stakeholders.
• Support campaigns and promotional activity for B2B audiences and convert demand into bookings.
• Act as the customer service point from initial enquiry to day-of visit and beyond.

Skills

Communication skills

Telephone etiquette

Attention to detail

Administrative background

Time management

Job description

Linking Navy to Nation with inspiring stories and experiences. Here you can come aboard the most famous ships, planes, and submarines of the Royal Navy and experience them through the stories of the people who served on them. As well as being truly captivated by the thousands of unique, emotional, and sometimes quirky stories that have shaped the Royal Navy into what it proudly stands for today. You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.

We are recruiting for a part-time Groups and Trade Executive to join our Marketing Team in the Museum Operations Directorate. This is an exciting opportunity to play a key part in increasing our group and travel trade business as well as improving the customer service experience for all our group visitors.

This is a great opportunity to join the team:

This is a fantastic time to join, with ongoing marketing projects to increase our visitor numbers and improve the visitor experience across all our museums. This role is critical to the business to both increase the number of groups, travel trade and visitors to our sites and improve our offering.

Be part of a dynamic marketing team that is working to deliver innovative and engaging marketing campaigns for all our visitors Working with the Groups and Trade Manager to deliver a clear and robust customer journey for all our group, travel trade and school customers along with supporting sector specific travel trade campaigns. Working closely with colleagues across all our museums to give our group, travel trade and school customers to give a fantastic customer experience. Working with different platforms and managing a wide variety of customer and visitor enquiries

The Role:

• Manage incoming group, trade and school enquiries
• Coordinate bookings and confirmations
• Develop and maintain long term professional relationships with external business partners along with internal stakeholders.
• Support campaigns and promotional activity for B2B audiences, ensuring effective follow-up and conversion of demand into bookings.
• Be the customer service point of contact from initial enquiry to day-of visit and beyond
• The role is based in Portsmouth, with the opportunity for hybrid working (a mixture of working from home and from Portsmouth Historic Dockyard).

What you can bring:

• Excellent communication skills both written and verbal
• A professional telephone manner
• A high level of attention to detail
• A solid administrative background
• excellent time management skills.

What we offer:

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• 25 days’ annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part time employees, with the option to purchase additional annual leave.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
• A range of other benefits including cycle to work
• Paid reservist leave.

We want you to succeed and showcase your skills and experiences, so if you are invited to interview, we will share our interview questions with you ahead of time. If you would like to have an informal discussion regarding the role, or ask any questions, please contact Emma Abrook, Group and Trades Manager, on email [e-mail]

If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on [e-mail] for support.

This post requires a DBS check as a requirement of working on the naval base, as well as the right to work in the UK. Please note we cannot currently sponsor work visas.