Results & Certificates Specialist (Hybrid)

Nebosh; Leicester; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Company Pension (10% employer)

Enhanced holidays (25 days rising to /

Health Care Cash Plan

Private Medical

3 x salary Death in Service

Discounted Gym membership

Cycle scheme

Holiday Buying scheme

Extensive discounts and exclusiveffers

Free parking

Job summary

Nebosh is hiring a Results and Certificates Officer for a 12-month fixed term contract in Leicester. The role is hybrid after probation, 35 hours per week, with office-based work in Leicestershire.

Responsibilities include handling high volumes of data, resolving customer enquiries, and supporting learners through NEBOSH assessments. You will work with colleagues to meet KPIs, build relationships with Learning Partners, and assist with new products and assessment methodologies.

Qualifications

• Experience handling high volumes of data accurately.
• Experience dealing with customer enquiries via social media and web chat.
• Experience building relationships with customers via email, digital platforms and telephone.

Responsibilities

• Respond to and resolve customer enquiries and concerns in a fair, timely manner.
• Process and maintain high volumes of personal and sensitive data.
• Build relationships with NEBOSH Learning Partners and colleagues.
• Support achievement of business unit KPIs.
• Contribute to learners’ experience and the introduction of new products and assessment methodologies.
• Handle daily tasks relating to NEBOSH assessments and declare learner results.

Skills

Data processing

Customer enquiries

Relationship building

Teamwork

Flexible mindset

Adaptability

Deadline-driven

MS Office

Tools

Word

Excel

Outlook

Job description

Nebosh is hiring a Results and Certificates Officer for a 12-month fixed term contract in Leicester. The role is hybrid after probation, 35 hours per week, with office-based work in Leicestershire.

Responsibilities include handling high volumes of data, resolving customer enquiries, and supporting learners through NEBOSH assessments. You will work with colleagues to meet KPIs, build relationships with Learning Partners, and assist with new products and assessment methodologies.