Restaurants Manager

The Headland Cornwall; Newquay; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Complimentary meals on shift

On-site parking

Gym access & pool

Staff discounts

Recognition awards

Shared gratuities

Career development

Employee events

Wellness program

Discounted spa treatments

Job summary

The Headland Cornwall is seeking an exceptional Restaurants Manager to lead front-of-house teams across multiple outlets including RenMor and events. You will drive high-volume luxury service, mentor staff, and collaborate closely with the Executive Head Chef to deliver unforgettable guest experiences and optimize sales.

Ideal candidates bring proven leadership in vibrant dining environments, strong communication, and a passion for mentorship in a seaside, luxury setting.

Qualifications

• High-volume luxury restaurant or hotel management experience.
• Ability to manage multiple service styles and dining concepts simultaneously.
• Mentorship and ongoing team development.
• Excellent communication and organizational skills under pressure.
• Guest-centric mindset with strong guest/staff issue resolution.

Responsibilities

• Oversee multiple service areas and concepts to maintain 5* luxury standards.
• Stay hands-on during peak shifts to model service excellence.
• Mentor and coach front-of-house teams to reach full potential.
• Elevate guest experiences through diverse service style knowledge.
• Ensure guest expectations are exceeded across all service areas.
• Manage billing, stock control, and wastage reduction across outlets.
• Collaborate with Executive Head Chef to optimize sales and business growth.
• Maintain flawless standards of cleanliness and hygiene in guest and back-of-house spaces.

Skills

High-volume management

Team leadership

Guest service excellence

Multi-service capability

Operational cost control

Job description

At The Headland, we blend Heritage with Heart to create unforgettable experiences. We are deeply committed to putting the Cornish community first and protecting our stunning coastline. As a proud EarthCheck partner, eco-friendly practices are in our DNA. We don't just talk about sustainability; we live it every day. Together, we provide effortless, elevated hospitality in spaces designed for everyone—where our guests (and their four-legged friends!) can relax, play, and make lifelong memories.

We are actively seeking an exceptional Restaurants Manager to lead our talented front-of-house teams at RenMor (literally meaning ‘Restaurant by the Sea’) and across The Headland’s multiple food and beverage operations, including our Ballroom, Spa, and supporting with various events. Boasting sweeping views over the Atlantic and a vibrant open kitchen, we deliver unforgettable culinary experiences.

Main Responsibilities: Lots to do, but lots of fun

As Our Restaurants Manager, You Will Be Expected To

• Master Multi-Service Operations: Confidently oversee multiple service areas and concepts, ensuring a seamless, 5* standard of luxury across the board.
• Lead by Example: Set and maintain impeccable service standards required for a refined dining experience, remaining hands-on within the operation during peak shifts.
• Drive Team Development: Act as a mentor and coach, passionately training and developing the front-of-house teams to reach their full potential.
• Deliver Versatile Excellence: Utilise your deep knowledge of diverse restaurant service styles to elevate the guest experience.
• Exceed Expectations: Work collaboratively to ensure guest expectations are consistently surpassed in all areas of service delivery.
• Manage Commercials & Stock: Oversee accurate billing, manage stock control, and minimize wastage across all outlets.
• Collaborate Closely: Maintain strong, effective relationships with our Executive Head Chef and his brigade to optimise sales and develop the business.
• Uphold Flawless Standards: Ensure all guest areas and heart-of-house spaces are consistently presented with a strict focus on quality, cleanliness, and hygiene.

Our Ideal Restaurants Manager Will Bring

• High-Volume Expertise: Proven managerial experience in a successful, vibrant, and high-volume luxury restaurant or hotel environment.
• Multi-Service Capability: The agility to operate and manage different service techniques and dining concepts simultaneously without compromising on detail.
• A Passion for Mentorship: A genuine enjoyment for team development, building confidence, and fostering a positive workplace culture.
• Exceptional Communication & Organisation: Strong verbal, written, and listening skills, paired with a calm demeanor under the pressure of a busy service.
• Guest-Centric Mindset: The determination and confidence to handle guest and staff concerns swiftly, leaving a lasting, positive impression.

Perks & Benefits

• Complimentary breakfast, lunch, or dinner provided for all shifts over 6 hours
• On-site parking
• Gym access & weekly swim session
• Complimentary stay after 1 years’ service
• 40% off spa products
• 25% off spa treatments
• Complimentary meals in each of our restaurants, once a year
• Special rate for Pride of Britain Hotels
• Discounted surf lessons
• Shared Gratuities: Gratuities are shared equally among the whole team, ensuring everyone is rewarded for their part in our success.

As Well As Regular Awards And Recognition

• Monthly recognition awards
• Annual festive awards event
• Long service awards dinner

Please note: In line with UK Immigration and Employment Law, proof of ID (Passport, National Identity Card, or Birth Certificate) will be required during the application process.