Restaurant Technology Specialist

Pho Prime, LLC; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Insurance reimbursements

Rewards program

Company holidays

Training & growth

Team events

Job summary

Subway in London is seeking a Restaurant Technology Specialist to ensure the availability, stability, and performance of in-restaurant technology across quick service locations. You will work with restaurant operations, IT service teams, and vendors to deploy and test devices prior to store rollout.

The role requires 3–5 years in tech, a degree in IT/CS, and strong POS/kiosk/network knowledge, plus a customer-focused, collaborative mindset.

Qualifications

• Bachelor's degree in computer science, information technology or related field.
• 3 to 5 years' experience in computer technology, preferably in retail environments.
• Right to Work in United Kingdom.
• Strong understanding of POS systems.
• Ownership mindset with accountability.

Responsibilities

• Provide Level 2 operational support for restaurant technology (POS, payments, kitchen systems, kiosks, digital menu boards, cameras, store networks).
• Ensure rapid resolution of incidents impacting operations, guest experience or revenue.
• Coordinate with Service Desk and vendors to meet service levels.
• Support technology rollouts, upgrades and refresh activities across locations.
• Prepare and stage hardware for store deployment and testing.
• Maintain asset, configuration and site documentation.

Skills

Troubleshooting

POS systems

KDS & payments

ITSM processes

Multi-site management

Customer service

High availability

Communication skills

Networking basics

Education

Bachelor's degree in CS or IT

Tools

Microsoft Office

Job description

Restaurant Technology Specialist – United Kingdom

Location: London HQ Office

Ready to make your mark at the world's leading sandwich brand?

Why Join Subway?

At Subway, we're building something significant. Our mission is clear - to grow franchisee profitability, brand relevance, and long-term value - and our corporate teams sit at the heart of making that happen.

We're a business that believes in meritocracy. Results open doors here, and the people who thrive are those who bring accountability, strategic thinking, and a genuine drive to create long-term impact. You'll be empowered to think and act like an owner - because that's exactly what we need from our people.

We move with pace and purpose. We adapt quickly, focus innovation where it counts, and aren't afraid to make bold decisions. Alongside that, integrity is non-negotiable - we hold ourselves to the highest standards in how we work, how we lead, and how we treat one another.

And while we take our work seriously, we also know that the best results come from teams who celebrate progress, support each other, and bring real energy to what they do.

About the role:

We are searching for a Restaurant Technology Specialist to support our EMEA team.

The Restaurant Technology Specialist is responsible for ensuring the availability, stability, and performance of in-restaurant technology across a portfolio of quick service restaurant locations. The role supports business-critical systems that enable ordering, payment, kitchen operations, and connectivity, working closely with restaurant operations, IT service teams, and technology vendors, and is also capable of preparing hardware for infrastructure to be installed in stores, including staging, configuring, and testing devices ahead of on-site deployment.

Responsibilities include but are not limited to:

• Provide operational (Level 2) support for restaurant technology, including POS, payments, kitchen systems, kiosks, digital menu boards, camera systems, and store networks
• Ensure rapid resolution of incidents impacting restaurant operations, guest experience, or revenue
• Coordinate with Service Desk, internal IT teams, and third-party vendors to meet agreed service level
• Support technology rollouts, upgrades, and refresh activities across multiple restaurant locations
• Perform root cause analysis for recurring issues and drive corrective actions
• Monitor system health and proactively address risks to service availability
• Maintain accurate asset, configuration, and site documentation
• Act as a key liaison between Restaurant Operations and Technology teams
• Prepare and stage hardware for infrastructure being installed in stores, including configuring and testing devices ahead of on-site deployment

Skills & Abilities:

• Strong troubleshooting skills across hardware, software, and network environments
• Working knowledge of QSR systems (POS, KDS, payments, kiosks, DMB, camera systems, store networking)
• Understanding of IT service management processes (incident, problem, change)
• Ability to operate effectively in high-availability, time-critical environments
• Clear communication skills and strong customer service orientation
• Ability to manage multiple sites, priorities, and stakeholders simultaneously
• Structured, process-driven approach with attention to detail
• Strong problem-solving skills, ability to solve difficult and complex problems

Additional requirements:

• Bachelor's degree in computer science, information technology or any other discipline in a related field.
• 3 to 5 years' experience in computer technology preferably in retail environments
• Supervisory experience is a plus
• Good understanding of POS systems
• Highly commercial with strong business / financial acumen, market awareness
• Technical Proficiencies: Software (Microsoft Office Suite programs: Word, Excel, PowerPoint, Outlook)
• Ownership mindset with accountability for results
• Strategic, commercial, and impact-focused
• Agile, decisive, and comfortable with change
• High integrity and strong collaboration skills
• Right to Work in United Kingdom

What benefits will I receive?

• Competitive paid time off to rest, reset, and recharge
• Reimbursements of various insurance plans
• Performance based rewards and recognition - results truly matter here
• Paid company holidays
• Ongoing learning opportunities, training programs, and tools to support continuous growth
• Office activities, team events, and celebrations that foster connection, collaboration, and energy at work