Engineer – Restaurant Technology

Wendy; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Wendy in the United Kingdom seeks a Restaurant Technology Engineer to configure and support POS, kiosks, KDS, menus and pricing across UK & Europe.

You will work closely with US teams, restaurant operations, vendors and MSPs to implement technology changes, resolve issues and deliver initiatives successfully.

Qualifications

• Experience supporting retail, hospitality or QSR technology.
• Hands-on experience with POS, menu, pricing and promotional configurations.
• Experience working with third party technology vendors and support partners.
• Knowledge of ITIL process.
• Strong analytical and problem-solving skills.
• Excellent communication skills and ability to explain complex technical solutions.
• Ability to manage multiple priorities within a fast-paced operational environment.
• Experience supporting KDS and self-service kiosks.
• Experience supporting digital ordering and delivery aggregation.
• Support in franchise restaurant environments.

Responsibilities

• Configure, maintain, and optimize restaurant technology platforms across markets.
• Build and deploy restaurant technology changes, including menus, pricing, promotions, and system configurations.
• Support openings, remodels, and time-sensitive marketing campaigns, while maintaining technical documentation and configuration records.
• Provide advanced technical support and troubleshooting for restaurant technology platforms.
• Serve as a subject matter expert and escalation point for Help Desk teams.
• Partner with internal teams and technology vendors to investigate and resolve technical issues.
• Collaborate with technology vendors and MSPs to resolve technical issues and implement sustainable solutions.
• Support the successful implementation of restaurant technology changes through testing, change management, and deployment activities across international markets.

Skills

Strong analytical & problem-solving

Excellent communication skills

Ability to manage multiple priorities

Experience with digital ordering

Tools

POS systems

KDS

Kiosks configuration tools

Job description

Position Overview:

The Restaurant Technology Engineer provides engineering, configuration and operational support for restaurant technology platforms across UK & Europe.

Working as part of the international technology team, the role is responsible for configuring, maintaining and supporting Point of Sale (POS), self-service Kiosks, Kitchen Display Systems (KDS), Menus, Pricing and other restaurant technologies used across the business.

The role works closely with US-based technology teams, restaurant operations, external vendors and managed service partners to implement technology changes, resolve technical issues and support the successful delivery of restaurant technology initiatives.

Key Responsibilities:

• Configure, maintain, and optimize restaurant technology platforms, including POS, KDS, kiosks, and related applications, ensuring reliable operation and accurate configuration across markets
• Build and deploy restaurant technology changes, including menus, pricing, promotions, and system configurations, conducting testing and validation activities to ensure successful production releases
• Support restaurant technology initiatives and business operations, including new restaurant openings, remodels, and time-sensitive marketing campaigns, while maintaining technical documentation and configuration records
• Provide advanced technical support and troubleshooting for restaurant technology platforms, resolving configuration, integration, and operational issues across supported systems
• Serve as a subject matter expert and escalation point for Help Desk teams, managing complex incidents, providing technical guidance, and escalating issues as appropriate
• Partner with internal teams and technology vendors to investigate and resolve technical issues, while supporting business-critical events, restaurant openings, and technology deployments
• Collaborate with technology vendors and managed service providers resolve technical issues, perform root cause analysis, and implement sustainable solutions across restaurant technology platforms
• Support the successful implementation of restaurant technology changes through testing, change management, and deployment activities across international markets

Qualifications:

• Experience supporting retail, hospitality or QSR technology
• Hands-on experience with POS, menu, pricing and promotional configurations
• Experience working with third party technology vendors and support partners
• Strong analytical and problem-solving skills
• Excellent communication skills and ability to explain complex technical solutions
• Ability to manage multiple priorities within a fast-paced operational environment
• Experience supporting Kitchen Display Systems (KDS) and self-service kiosks
• Experience supporting digital ordering and delivery aggregation
• Support in franchise restaurant environments
• Knowledge of ITIL process

Compensation: Competitive salary