Engineer – Restaurant Technology

Wendy's UK; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Wendy's UK is seeking a Restaurant Technology Engineer to provide engineering, configuration and operational support for restaurant technology platforms across UK & Europe. You will configure, maintain, and support POS, self-service kiosks, KDS, menus and pricing, working with US teams and external partners.

The role collaborates with restaurant operations and vendors to implement changes, resolve issues and ensure reliable deployments, with emphasis on testing, documentation and escalation.

Qualifications

• Hands-on experience configuring POS, menus, pricing and promotions.
• Experience with KDS and self-service kiosks.
• Experience working with third-party technology vendors and support partners.
• Knowledge of ITIL processes and best practices.

Responsibilities

• Configure, maintain, and optimize restaurant technology platforms (POS, KDS, kiosks, menus, pricing).
• Build and deploy technology changes, including menus and promotions, with testing and validation.
• Support openings, remodels, and time-sensitive campaigns; maintain configuration docs.
• Provide advanced technical support and troubleshooting for restaurant tech platforms.
• Serve as escalation point for Help Desk and guide complex incidents.
• Partner with internal teams and vendors to investigate and resolve issues for deployments.
• Collaborate with vendors/MSPs to resolve issues and implement sustainable solutions.
• Support successful deployment of changes through testing, change management and deployment across markets.

Skills

POS configuration

KDS & kiosks

Vendor management

ITIL process

Analytical skills

Communication skills

Multitasking

Digital ordering

Job description

Position Overview:

The Restaurant Technology Engineer provides engineering, configuration and operational support for restaurant technology platforms across UK & Europe.

Working as part of the international technology team, the role is responsible for configuring, maintaining and supporting Point of Sale (POS), self-service Kiosks, Kitchen Display Systems (KDS), Menus, Pricing and other restaurant technologies used across the business.

The role works closely with US-based technology teams, restaurant operations, external vendors and managed service partners to implement technology changes, resolve technical issues and support the successful delivery of restaurant technology initiatives.

Key Responsibilities:

• Configure, maintain, and optimize restaurant technology platforms, including POS, KDS, kiosks, and related applications, ensuring reliable operation and accurate configuration across markets
• Build and deploy restaurant technology changes, including menus, pricing, promotions, and system configurations, conducting testing and validation activities to ensure successful production releases
• Support restaurant technology initiatives and business operations, including new restaurant openings, remodels, and time-sensitive marketing campaigns, while maintaining technical documentation and configuration records
• Provide advanced technical support and troubleshooting for restaurant technology platforms, resolving configuration, integration, and operational issues across supported systems
• Serve as a subject matter expert and escalation point for Help Desk teams, managing complex incidents, providing technical guidance, and escalating issues as appropriate
• Partner with internal teams and technology vendors to investigate and resolve technical issues, while supporting business-critical events, restaurant openings, and technology deployments
• Collaborate with technology vendors and managed service providers resolve technical issues, perform root cause analysis, and implement sustainable solutions across restaurant technology platforms
• Support the successful implementation of restaurant technology changes through testing, change management, and deployment activities across international markets

Qualifications:

• Experience supporting retail, hospitality or QSR technology
• Hands-on experience with POS, menu, pricing and promotional configurations
• Experience working with third party technology vendors and support partners
• Strong analytical and problem-solving skills
• Excellent communication skills and ability to explain complex technical solutions
• Ability to manage multiple priorities within a fast-paced operational environment
• Experience supporting Kitchen Display Systems (KDS) and self-service kiosks
• Experience supporting digital ordering and delivery aggregation
• Support in franchise restaurant environments
• Knowledge of ITIL process

Compensation: Competitive salary