Restaurant Team Member

Tim Hortons; Weston-super-Mare; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Restaurant Team Member, where you can thrive in a dynamic environment delivering exceptional guest experiences. This role offers the chance to be part of a rapidly expanding brand with exciting career opportunities. Your passion for customer service and teamwork will be key in creating memorable moments for guests. With a focus on quality and cleanliness, you'll ensure that every customer leaves with a smile. If you're ready to embrace a rewarding career in hospitality, this position is perfect for you.

Qualifications

• Previous customer service experience in a dynamic environment.
• Ability to work various hours including early mornings and weekends.

Responsibilities

• Welcoming customers and providing friendly service.
• Ensuring food preparation and cleanliness standards are met.
• Resolving customer inquiries and maintaining operational standards.

Skills

Customer Service

Communication Skills

Teamwork

Flexibility

Education

High School Diploma

Job description

Restaurant Team Member

Location: BS23 3WL

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything that we do. We are currently looking for outgoing Restaurant Team Members to join us on a permanent basis to ensure we maintain an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and carve a successful career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the first person our guests encounter or produce the bakery items they love, your energy and passion for guest service will make you a top team member in this fast-paced environment.

To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a strong focus on the customer, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you. Apply now for our Restaurant Team Member position!

Your key responsibilities include:

1. Welcoming every customer with a smile and being genuinely friendly at all times.
2. Delivering fast, friendly, and accurate service to all customers.
3. Attempting to resolve simple customer inquiries and referring difficult ones to a Manager.
4. Ensuring food is prepared, stored, and the preparation areas are maintained according to Health & Safety and Audit standards.
5. Carrying out temperature checks and recording them as per company process.
6. Completing daily and weekly cleaning schedules as per the cleaning chart.
7. Following standards for raw and finished product quality, service speed, cleanliness, and sanitation.
8. Adhering to restaurant performance standards for crew stations and shift manager directions.
9. Being aware of the restaurant's goals and targets to contribute towards achieving them.
10. Maintaining operational and kitchen areas to exceed customer cleanliness, comfort, and convenience expectations, including restocking workstations.
11. Reporting all work-related near misses, injuries, and illnesses promptly.
12. Following correct procedures and instructions, including wearing Personal Protective Equipment (PPE) when instructed.