Restaurant Team Member

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a vibrant team at Hotel Indigo Cardiff as a Food & Beverage Team Member, where you'll create memorable experiences for guests. Your role involves welcoming guests, taking orders, and ensuring high standards of service in a fast-paced environment. With a focus on teamwork and attention to detail, you'll thrive in delivering exceptional service while enjoying a range of benefits. If you're passionate about hospitality and eager to learn, we want to hear from you!

Benefits

Discounted hotel room rates

Additional day's holiday for your birthday

Enhanced maternity, adoption & shared parental leave

Course sponsorship

Refer a friend scheme

Flexible working arrangements

Wagestream

Life insurance

Employee assistance programme

Free meals on duty

Qualifications

• Prior food and beverage service experience is a plus.
• Clear communication skills to interact confidently with guests.

Responsibilities

• Welcome guests with a warm smile and attentive service.
• Take and process food and drink orders accurately.
• Uphold hygiene and health & safety standards.

Skills

Communication

Teamwork

Attention to Detail

Job description

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At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always looking for new talent to join us on our journey.

OUR HOTEL

At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own.

Hotel Indigo Cardiff features 122 boutique bedrooms that reflect our vibrant city, where bespoke design meets classic Welsh heritage. Enjoy our rooftop bar and restaurant with stunning views of the Cardiff skyline and Millennium Stadium from our fabulous roof terrace!

How will you inspire the eclectic rhythm in our hotel? How will you bring the local neighborhood story to life? At Hotel Indigo, we’re excited to meet spirited characters who can delight our most curious guests.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family on IHG Hotels and RBH Hotels
• An additional day's holiday for your birthday
• Enhanced maternity, adoption & shared parental leave
• Course sponsorship
• Refer a friend scheme (earn £250 for each referral, up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life insurance
• Employee assistance programme
• Social and wellness events and activities all year round
• Free meals on duty, saving you over £1000 per year

And much more!

A DAY IN THE LIFE OF A FOOD & BEVERAGE TEAM MEMBER

What you'll be doing:

• Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish.
• Take and process food and drink orders accurately, noting and fulfilling special requests.
• Serve food and drinks with care, maintaining high presentation standards and smooth timing.
• Set up, clean, and reset tables and service areas, keeping the dining space inviting and organized.
• Prepare and serve a variety of beverages, including barista duties and non-alcoholic drinks.
• Assist with inventory and restocking supplies to keep the dining area stocked.
• Uphold hygiene and health & safety standards, ensuring a spotless and compliant workspace.
• Work closely with kitchen and bar teams to deliver seamless service and support each other for smooth operations.

WHAT WE NEED FROM YOU

• A friendly, professional approach with a passion for creating positive guest experiences.
• Prior food and beverage service experience is a plus, but we welcome a willingness to learn.
• Clear communication skills to interact confidently with guests and colleagues.
• A keen eye for detail, especially in order accuracy and food presentation.
• Team-focused, ready to support others and keep service flowing.
• Flexibility and energy to thrive in a fast-paced setting, handling peak times with ease.
• Morning, evening, and weekend availability.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-first culture. If you require reasonable adjustments at any point throughout our process, please contact us.