Restaurant Team Member

The Park Royal; Warrington; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club

Discounts across QHotels

Family & Friends discounts

Training & qualifications fees

Learning & development

Employee assistance program

Refer a friend

Free parking

Job summary

The Park Royal Hotel & Spa, located just outside Warrington, is a four-star, 146-bedroom property with a restaurant, lounge bar, terrace and spa. You will be stationed in various Food & Beverage areas to maintain guest satisfaction and brand standards while promoting offerings and upselling where appropriate.

We offer extensive benefits, including free parking, gym access, tailored training and professional development, and discounts across The QHotels Collection.

Qualifications

• Passion for delivering exceptional guest service.
• Strong customer service skills.
• Good time management and organisational skills.
• Ability to work under pressure.

Responsibilities

• Work across a variety of Food & Beverage areas to ensure guest satisfaction and uphold brand standards.
• Keep up to date with pricing and promotions to advise guests and maximise sales.

Skills

Guest service

Customer service

Time management

Organisational skills

Work under pressure

Job description

Do you have a passion for a great guest experience?

Are you looking for a flexible job to work around school or commitments?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND…much, much more!

What will I do?

You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.

Is this the role for me?

• Passion for delivering exceptional guestservice
• Strong customer service skills
• Good timemanagement and organisational skills
• Ability to work under pressure

The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4*, 146-bedroom property and has a restaurant, lounge bar and terrace, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.