Restaurant Team Member

Tim Hortons; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Tim Hortons as a Restaurant Team Member and be part of a growing team in the UK. Deliver exceptional customer service and contribute to creating memorable guest experiences. With opportunities for career growth and a vibrant work environment, your passion for coffee and service will thrive here.

Qualifications

• Previous customer service experience in a fast-paced setting.
• Flexibility to work various hours including mornings and weekends.

Responsibilities

• Welcoming customers with a smile and genuine friendliness.
• Providing fast, friendly, and accurate service.
• Maintaining food preparation and storage areas according to Health & Safety standards.

Skills

Customer Service

Communication

Team Player

Job description

Restaurant Team Member

Location: L9 5AN

Salary: Hourly paid

Job Type: Full-time & Part-Time available

Want to change your career and join a company where there’s never a dull moment?

Work with like-minded people delivering a unique product to the UK market with true Canadian hospitality.

Tim Hortons is expanding across the UK, and we need brilliant people like you to help us.

Tim Hortons is a part of Canada’s fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are growing in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are looking for outgoing Restaurant Team Members to join us on a permanent basis to uphold our exceptional brand. In return, you will be rewarded with an hourly rate aligned with the National Minimum Wage and opportunities for career growth.

As a Restaurant Team Member, you will create exceptional guest experiences. Whether greeting guests or preparing bakery items, your energy and passion for service will make you a top team member in this fast-paced environment.

To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced setting. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you love providing fantastic customer service, thrive on guest satisfaction, and have a passion for coffee, we encourage you to apply for our Restaurant Team Member position.

Your key responsibilities include:

• Welcoming customers with a smile and genuine friendliness
• Providing fast, friendly, and accurate service
• Resolving simple customer inquiries and referring complex issues to a Manager
• Maintaining food preparation and storage areas according to Health & Safety standards
• Carrying out temperature checks and recording results
• Completing daily and weekly cleaning schedules
• Adhering to standards for product quality, service speed, cleanliness, and sanitation
• Following performance standards and shift manager instructions
• Understanding and contributing to the restaurant’s goals and targets
• Keeping operational and kitchen areas clean, stocked, and organized
• Reporting work-related incidents or injuries promptly
• Following safety procedures, including wearing PPE when instructed