Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team as a Restaurant Team Member at an expanding company known for its exceptional guest experiences and Canadian hospitality. This role offers the chance to work in a fast-paced environment where your passion for customer service will shine. You'll be responsible for welcoming guests, delivering friendly service, and ensuring the highest standards of food safety and cleanliness. If you thrive on customer satisfaction and enjoy working with a team, this opportunity is perfect for you. Embrace the chance to grow your career in a company with exciting plans for the future!

Qualifications

• Previous customer service experience in a fast-paced environment.
• Ability to work flexible hours, including weekends.

Responsibilities

• Welcoming customers and providing friendly service.
• Ensuring food safety and cleanliness standards are met.
• Resolving customer inquiries and maintaining operational standards.

Skills

Customer Service

Communication Skills

Teamwork

Flexibility

Education

High School Diploma

Job description

Location: M41 7ZA

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and carve a glorious career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service are what will make you a top team member in this fast-paced environment.

To apply for the position of Restaurant Team Member, you should be a positive team player with previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and the flexibility to work a range of hours, including early mornings, afternoons, evenings, and weekends.

If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Your Key Responsibilities as a Restaurant Team Member include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly, and accurate service to all customers
• Attempting to resolve simple customer inquiries and referring difficult ones to a Manager
• Ensuring food is prepared, stored, and the preparation areas are maintained according to Health & Safety and Audit standards
• Carrying out temperature checks and recording them as per company process
• Completing daily and weekly cleaning schedules as per cleaning chart
• Following critical standards for raw and finished product quality, service speed, cleanliness, and sanitation
• Adhering to restaurant performance standards for crew stations and as per shift manager directions
• Being aware of the goals and targets of the restaurant to contribute towards achieving them
• Maintaining operational and kitchen areas to exceed customer cleanliness, comfort, and convenience expectations, including restocking workstations
• Reporting all work-related near misses, injuries, and illnesses as soon as possible
• Following correct procedures and reasonable instructions, including wearing Personal Protective Equipment (PPE) when instructed