Restaurant Team Leader: Guest Experience & Upsell Focus

AccorHotel; Liphook; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Free meals on duty

Free on-site parking

Long Service Awards

Refer a Friend Bonus Scheme (£100)

ALL Heartist program

Job summary

Old Thorns Hotel & Resort is recruiting a Restaurant Team Leader to join the 180-seat restaurant team. You will be a key contributor, guiding service delivery and supporting daily operations to ensure memorable guest experiences.

The role focuses on delivering high standards, upholding liquor laws, and training new staff while supporting management with day-to-day tasks. Excellent customer service and flexibility are essential.

Qualifications

• Must hold a valid Right to Work in the UK.
• Minimum 1 year experience in a similar role.
• Available to work flexible hours (including evenings and weekends).

Responsibilities

• Process orders through the till/check system and serve as appropriate.
• Clear and reset tables using trays.
• Keep your work area clean.
• Assist the Restaurant Management team in the day-to-day running of the King's Restaurant.
• Assistant in the onboarding of new team members.
• Support and implement all company initiatives and programmes as requested.
• Maximise every opportunity to 'up-sell' to our guests.
• Be fully aware of current liquor licensing laws and ensure strict adherence.
• Deliver high standards of customer service and help guests to create great memories.
• Undertake training relevant to your position to ensure your best performance.
• Assist the Restaurant Management team with other duties as required.

Skills

Right to Work UK

Experience (1y+)

Flexible Hours

Job description

Old Thorns Hotel & Resort is recruiting a Restaurant Team Leader to join the 180-seat restaurant team. You will be a key contributor, guiding service delivery and supporting daily operations to ensure memorable guest experiences.

The role focuses on delivering high standards, upholding liquor laws, and training new staff while supporting management with day-to-day tasks. Excellent customer service and flexibility are essential.