Restaurant Supervisor | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Basildon; On-site; GBP 23,000 - 28,000; Full time

Job summary

Southend University Hospital NHS Trust is seeking a Restaurant Supervisor to join the Catering Team at Basildon Hospital. The role focuses on hands-on leadership, ensuring efficient day-to-day operation, high food safety standards and outstanding customer service for patients, visitors and staff.

You will lead a small team, manage rostering, assist with stock control and support service delivery across the restaurant, helping to maintain a welcoming dining experience in a large NHS Trust.

Qualifications

• Previous catering or hospitality supervisory experience.
• Excellent communication skills.
• Commitment to delivering high-quality service.

Responsibilities

• Supervise and support a small catering team, ensuring high standards of service and compliance.
• Assist with rostering, annual leave management, sickness reporting and deploying staff to meet needs.
• Undertake basic food preparation including packing, labeling, display and chilling of items.
• Serve food and beverages to a high standard of quality and portion control.
• Ensure food safety, hygiene and health and safety procedures are followed.
• Monitor stock levels and rotate stock to reduce waste.
• Provide excellent customer service to patients, visitors and staff.

Skills

Team supervision

Staff rostering

Food safety

Customer service

Stock control

Cash handling

Communication

Job description

Restaurant Supervisor | Mid and South Essex NHS Foundation Trust

Company:

Company: Southend University Hospital NHS Trust

Salary: £25,760 Per Annum (+enhancements for weekends and bank holidays)

Are you passionate about food and delivering excellent customer service? Do you enjoy leading a team and working with a wide range of people?

An exciting opportunity has arisen to join the Catering Team at Basildon Hospital as aRestaurant Supervisor. Based within our newly refurbished staff and visitor restaurant, you will play a key role in ensuring the smooth day-to-day operation of the service, delivering a high-quality dining experience for patients, visitors and colleagues.

As a Restaurant Supervisor, you will provide hands-on leadership, support and guidance to the catering team, ensuring high standards of food safety, customer service and operational efficiency are maintained at all times.

We are looking for an enthusiastic, motivated and customer-focused individual with previous catering or hospitality supervisory experience, excellent communication skills and a commitment to delivering outstanding service.

In return, you will become part of a friendly and supportive team within one of the largest NHS Trusts in the region, with access to excellent training and development opportunities.

If you have the skills, experience and passion to help us deliver an exceptional catering service, we would love to hear from you.

Key responsibilities will include:

• Supervising and supporting a small catering team, ensuring high standards of performance, customer service and compliance are maintained.
• Assisting with staff rostering, annual leave management, sickness reporting and the effective deployment of staff to meet service needs.
• Undertaking basic food preparation, including the preparation, packing, labelling, display and chilling of sandwiches and other food items.
• Serving food and beverages in line with agreed standards for quality, presentation and portion control.
• Ensuring all food safety, hygiene and health and safety procedures are followed in accordance with Trust policies and legislation.
• Monitoring stock levels and reducing waste through effective stock rotation and storage practices.
• Providing excellent customer service to patients, visitors and staff, creating a welcoming dining experience.
• Supporting the Catering Management Team in maintaining an efficient, safe and high-quality restaurant service.
• Assisting with cash handling, sales monitoring and the promotion of retail offers to support departmental income generation.
• Leading by example to create a positive team culture and encourage high levels of staff engagement and morale.

Above all, you will help to enhance the experience of our patients, visitors and colleagues by delivering high-quality food and outstanding customer service in a friendly and professional environment.

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application!

This advert closes on Thursday 8 Oct 2026