Patient Catering Supervisor

Barts Health Nhs Trust; London Borough of Bromley; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Newham University Hospital catering team within Barts Health NHS Trust is seeking a Patient Catering Supervisor who is enthusiastic, organised and capable of leading the front-of-house and distribution operations.

You will manage staffing, rostering, food safety compliance and patient dietary needs, while supporting continuous improvements and collaborating with clinical colleagues to deliver safe, high-quality services.

Qualifications

• Supervisory role in hospital catering with focus on staff leadership and safety.
• Experience with NHS food safety standards and HACCP is expected.
• Desirable NHS or healthcare catering experience is advantageous.

Responsibilities

• Supervise catering staff across front-of-house and distribution.
• Manage rostering, absences and changing service demand.
• Ensure safe, efficient catering operations including waste management.
• Maintain NHS food safety standards, HACCP, COSHH and allergen management.
• Support staff training, development and performance.
• Monitor stock, procurement and waste; support cost-effective service.
• Conduct and support audits and risk assessments.
• Collaborate with clinical teams to meet patient dietary needs.

Skills

Leadership

Team management

Communication

Problem solving

Organisation

Education

Level 3 Food Safety & Hygiene Certificate

Catering/Hospitality/Facilities Management qualification

Job description

We are looking for an enthusiastic, organised and motivated Patient Catering Supervisor to join our Catering Team at Newham University Hospital. This is a busy, hands-on supervisory role supporting the day-to-day delivery of patient catering services across the hospital. You will provide leadership and support to the catering team, ensuring staffing and resources are effectively managed and that patients receive a safe, efficient and high-quality catering service. Working closely with the Patient Catering Service Delivery Manager and wider Facilities and clinical teams, you will help maintain high standards of food safety, patient experience and operational performance.

• Supervise and support catering staff across front-of-house and distribution services, ensuring appropriate staffing and allocation of duties.
• Manage day-to-day staffing requirements, including rostering, absence monitoring and responding to changes in service demand.
• Ensure the efficient operation of catering services, including food service, preparation, distribution and waste management.
• Maintain compliance with NHS food safety standards, HACCP, food hygiene and health & safety requirements.
• Ensure effective allergen management and compliance with dietary requirements, including cultural and medical needs.
• Support staff training, development, performance and absence management.
• Monitor stock levels, procurement, inventory and waste to support an efficient and cost-effective service.
• Support HealthRoster functions and effective workforce planning.
• Conduct and support audits and risk assessments, maintaining an audit-ready environment.
• Monitor service standards and support improvements where required.
• Respond effectively to operational issues and complaints, escalating concerns appropriately.
• Work collaboratively with clinical teams and other departments to ensure patients' dietary needs and preferences are met.
  Level 3 Food Safety & Hygiene Certificate.
• Evidence of continuous professional development relevant to Catering or Facilities Management.
• Previous experience in a catering supervisory or management role, preferably within healthcare or the public sector.
• Experience of stock control, inventory management and supplier liaison.
• Relevant catering industry experience.
• Knowledge of food safety regulations, including HACCP and COSHH.
• Experience of kitchen compliance audits and risk assessments.
• Budget management experience, including cost control and resource allocation.
• Strong leadership and team management skills.
• Good problem-solving, planning and organisational skills.
• Strong communication and interpersonal skills.
• Customer-focused approach.
• Flexible and adaptable approach to service requirements.

Desirable criteria A relevant qualification in Catering, Hospitality or Facilities Management, allergen management training and previous NHS or healthcare catering experience would be advantageous. Experience of catering systems for menu planning and stock management would also be beneficial.

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.