Restaurant Supervisor

Another Place, The Lake; Penrith; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Monthly tips

Free paddleboard hire

Free team parking

Team discounts on dining

Job summary

Another Place, The Lake is seeking a Restaurant Supervisor to support the Food & Beverage Manager across three dining experiences at Rampsbeck, The Living Space and The Glasshouse. The role offers full-time hours on a flexible zero-hours contract, with shifts across Ullswater and opportunities for career growth.

You will oversee day-to-day operations, train a large team and ensure flawless guest service in a remarkable Lake District setting.

Qualifications

• Previous supervisory experience required.
• Friendly and outgoing personality.
• Strong customer service ethos with attention to detail.
• Ability to remain calm under pressure.

Responsibilities

• Welcome guests in a warm, friendly, timely and professional manner.
• Ensure smooth running of multiple restaurants and rotate between locations as needed.
• Deputise for the Restaurant Manager when required.
• Collaborate with Head Chef and Restaurant Manager to optimise service.
• Train, develop and manage performance of a large team.
• Manage guest complaints and requests professionally.
• Address guest enquiries in a relaxed but professional manner.
• Maintain a safe environment in line with health and safety policies.

Skills

Previous supervisory experience

Friendly & outgoing

Decision making

Product knowledge (food & drink)

Customer service ethos

Team leadership

Attention to detail

Calm under pressure

Job description

Restaurant Supervisor – Another Place, The Lake | Team bus service, shared monthly tips and free paddleboard hire

Offering monthly tips, free paddleboard hire, discounted meals and free team parking, all on the shores of Ullswater with one unforgettable view.

Warm hospitality and contemporary comfort combine with breath-taking views over Ullswater and the surrounding fells.

AtAnother Place, The Lake, guests come to slow down, reconnect with nature and spend time doing what they love – paddleboarding across the lake, swimming beneath a full moon, exploring the fells and sharing great food with friends and family.

For our team, it’s just as special.

Working here means being part of a welcoming community where you can grow your career, develop your skills and help create memorable experiences for our guests in one of the most inspiring settings in the UK. We also operate a team bus service daily between Penrith station and Ullswater.

Our Restaurant Supervisor Role:

We’re looking for a Restaurant Supervisor to support our Food & Beverage Manager in overseeing the day-to-day running of Rampsbeck, The Living Space and The Glasshouse restaurants.

Just a one-minute walk from each other, you’ll have the opportunity to be part of three distinct dining experiences. From elegant dining at Rampsbeck to freshly prepared pizzas topped with herbs from our garden at The Glasshouse, every day brings something a little different.

You’ll be friendly, adaptable and have excellent time-keeping skills, ensuring that our guests continue to enjoy our experience first-class, flawless service.

In return for your enthusiasm and commitment, you’ll be part of a supportive team of like-minded people, where friendship, flexibility, variety and challenge make every day worthwhile.

Joining our team means being part of a community that values excellence, innovation and kindness in everything we do. We want our team to feel supported, with a working environment that encourages work-life balance, professional development and plenty of opportunities to grow.

This is a full-time opportunity offered on a flexible zero-hours contract, giving you the flexibility to choose working days and hours in advance.

As our Restaurant Supervisor you’ll be:

• Welcoming guests in a warm, friendly, timely and relaxed yet professional manner.
• Responsible for the smooth running of our restaurants, alternating between locations as needed.
• Deputising for our Restaurant Manager, when required.
• Working with the Head Chef and Restaurant Manager to optimize all aspects of our food service.
• Assisting in the ongoing training, development and performance management of a large team.
• Managing guest complaints, requests and enquiries in a relaxed yet professional manner.
• Approaching guest complaints, requests and enquiries, in a relaxed yet professional manner.
• Helping to create a safe environment for both staff and guests, whilst adhering to the company’s health and safety policy and procedures.

The skills you’ll be sharing with us:

• A friendly and outgoing personality
• Previous supervisory experience
• A natural decision maker, with a desire to go above and beyond to initiate meaningful moments and memories for our guests and team
• A well-rounded product knowledge of food and drink
• A strong customer service ethos, with a keen eye for the small details that make a meaningful impact
• Effective participation in (and management of) a team
• High attention to detail
• A passion for providing the best customer service possible
• The ability to remain calm under pressure

What we can offer in return:

• A relaxed, professional place to work in a beautiful location – right on the shores of Ullswater
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotel
• Team discounts on treatments in Swim Club
• Discounts for you and your friends & family to eat at our restaurants: at Rampsbeck, Living Space, Glasshouse and The Brackenrigg
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located in 18 acres of Lake District National Park, you'll never be short on inspiration.